“Great experience purchasing 2 Trek bikes for my kids today ! Staff was helpful in sizing the kids to assess they had the right model and great selection of bike colours ! Staff even fit the bikes to my kids (adjusted seats, took off training wheels) and attached new bells ! Two happy kiddos and 2 parents who will happily use this bike store for sales and service going forward- thanks Pedal !! Totally worth the drive from Niagara Falls for all our bike needs !”
“If I could give more stars, I certainly would. I was looking to get a warranty claim going on a Rocky Mountain Blizzard. The retailer I purchased from left me hanging for almost a year, claiming he was waiting on a response. After contacting Rocky myself, I found there wasn't a claim opened at all.
I contacted Thorntons and they were more than happy to open a claim on my behalf even though I purchased the bike elsewhere. I stopped in on a Saturday, we did some troubleshooting to confirm the issue, the claim was opened the following Monday, and I had a completely new frame by the weekend. Couldn't be happier.”