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“I am new to Windsor and happy I went to this bike shop after a crash. Customer service is top notch and staff is very friendly. 100% would recommend this store to anyone!”
“My boyfriend and I came in to purchase bikes for the first time. We had such a great experience and the salesperson was very helpful, patient, and knowledgeable. Never felt pressured to buy, he really wanted us to feel satisfied with our ride and answered all of our questions/concerns. Will definitely come by again for future needs or sales”
“I biked here with my family to get a bell and handlebar tassels for my kid. They were nice enough to take the time and install these items on her bike. Kid was so excited. They didn’t need to take the time with such a small sale but why did. Highly recommend this shop for great products and knowledgeable staff. I’m happy to have this wonderful shop in my neighborhood.”
“Love this place! Purchased hockey skates and some equipment here on a few occasions as an adult beginner towards the beginning of this year and every time the staff were incredibly helpful. Then, just this week I went back to get some spots bumped out on my skates, and again- service was EXCEPTIONAL! They didn’t even charge me for making the adjustments because I had purchased the skates there. Highly recommend purchasing new skates from here- they make sure the fit is just right and comfortable!!! I will definitely be shopping here when it’s time to upgrade :)”
“Definitely going to be back to this place. Super friendly and even more helpful. We came with 4 bikes with bad tires and they took care of us easily. They got our family of 6 on the road again.”
“These people are amazing. They Literally stayed after closing and waited for me for only an eight dollar inner tube that’s love and he offered to put it on the bike if I had the bike no extra charge. These are some good people. I definitely will be coming here to buy my kids Christmas scooters”
“I have an ebike, that apparently alot of bike shops won't service. I had a flat and needed a repair. Mike said to bring it in anytime and he'll get it done that day or by the next. I came in on a Monday afternoon, and was out in less than 10 min. He was very polite and so helpful. He also helped me put it back in my suv. Highly recommend this bike shop! If I have any other issues, I'll make the drive to him!”
“Carl and Jason helped me get my son’s first “big boy” bike. They were a joy to talk with! Inspected the bike thoroughly and did a great job explaining information to me. Their vibe created a great atmosphere that I have not experienced in any other bike shop. I will definitely be back to buy the rest of my children’s bikes there!”
“Hey guys if your from the Detroit area. Or ever in the downtown Detroit area. Wheelhouse Detroit. Is your place for bike purchases,rentals & repair. The employees there are really cool & very friendly👍. I took my bike in for a repair & got a really great deal. On the maintenance & parts. The repair guy is a rider himself. So, he knew alot about bikes. And knew exactly what I needed. And he fixed the problem. Making it possible for me to work. I'm in the delivery business. They had me up & running in no time guys. Great energy great environment. Right by the water. So I took in some views by the water. While my bike was being fixed. This location gets a 5 star rating in my book. Go check'em if your having bike problems...RIDE ON!!!👍”
“I love The Hub and Back Alley Bikes! Whether I need a piece of advice, a new tube, or a full tune up, The Hub is always my first stop. The staff is always super kind, knowledgeable, and extremely helpful. The shop always has quality bikes and if they don’t have the parts I’m looking for they are quick to offer placing an order. Back Alley is also an incredible asset to have around with the amount of apartment dwellers that lack ample space to wrench on bikes. I love The Hub and Back Alley and I will tell anybody that will listen!!”
“Alec and Brian were very helpful! My front tire was bent and I arrived 1 hour before they closed and they quoted me appropriately and gave me a great timeline on when my bike would be done. Absolutely charismatic gentlemen with superb customer service skills. Brian made me feel like I was taken care of, in my emergency.”
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“Great community service organization, empowering students, community, and professionals. Friendly and knowledgeable staff, volunteers, and good community feel. Protecting the environment, keeping older bikes that just need some love out of the landfill. Also, now I have a bike I will drive my car less amd get more exercise. Better for the environment, my health, and so the public whose taxes pay for health care, and there will be less pollution to choke the world.”