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July 2025 by alycia colella
Staff was very helpful and friendly
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June 2025 by Linda Youdelis
Good service for an on-line order.
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February 2025 by John Wood
Excellent service! Tabitha was helpful and kind enough to move my order of 3 large bags of dog food out to my car and load it for me. Thank you so much!
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January 2025 by Don C
I recently visited the PetValu Roundhouse location in the afternoon to return a store-brand winter jacket for my dog that was too small. While there, I also hoped to find the same jacket in an extra-extra-large size that would fit my dog, but they didn’t have it in stock. I didn’t have the receipt but provided my phone number when asked. The employee claimed the purchase didn’t show up in their system and refused the return, citing store policy not to accept returns if the item isn’t in stock or wasn’t sold by their location.
Later that afternoon, I went to the Huron Church location to see if they had the size I needed. While they didn’t have it in stock either, they still processed the return without any issues. Throughout this entire experience, both in the store and on the phone with an employee named Aaliyah, I was most respectful and polite. When I called to respectfully express my disappointment, Aaliyah denied helping me earlier and refused to answer simple questions. Then, she hung up on me.
The experience at this location was unprofessional, and the inconsistency between stores is disappointing. I’d like to ask a store manager: Is it your policy to not accept returns on store-brand items if they aren’t sold or carried by a specific location?
Or was I treated unfairly?
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January 2025 by Justin Brierley
I am constantly being asked to donate donate donate! This is exhausting, especially when prices continue to climb and people are struggling as is. Not to mention I feel like I'm buying a used car from a sleezy sales person whenever I enter the store. If a customer comes in for one item, the minimum wage workers who do NOT earn commission on sales should NOT be upselling me on items I do not need!
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August 2024 by Claire foote
Monique a grey haired lady smells rlly bad and treated me very rudely
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June 2024 by Derek O'Neil
I find it overpriced compared to similar stores but give Hunter a raise, that guy has GREAT customer service skills.
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February 2024 by Darlene Dee
Always friendly service.
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January 2024 by Grammy Sassy
Each and every time I go into Pet Valu I enjoy everything about my visit.
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November 2023 by ROD BLACKTON
Good srevice
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September 2023 by JOHN PAUL BELAIR
Great customer service with a smile ?
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September 2023 by Shauna Lippmann
Good food. Lots of parking.
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August 2023 by Allen Vercammer
Amazing friendly staff. Super helpful with all my questions about my animals.
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June 2023 by AtariLeaf
Very helpful and kind staff
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May 2023 by Tim Butt
Very pleasant staff, curtious, helpful in all aspects of the store.
