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January 2024 by Wendy M.
Very friendly and competent service. A wide variety of goods. From housewares to complete outfits, with accessories as well. The prices are worth the quality of product. Emma's is a treasure.
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July 2023 by Alyssa Staneart
This place is ADORABLE ❤️ I usually shy away from boutique-like shops because I assume none of the clothes will fit me (I’m usually an XL) but my husband encouraged me to go in anyway. Not only did they have ADORABLE XL dresses, but their home decor, jewelry, and mugs were all wonderful too! I tried on a few dresses and even though none were quite what I was looking for, the gals working there were so helpful and attentive. Very much looking forward to returning and hopefully being able to make a purchase next time!
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May 2023 by Donna T.
I shop in this store quite often. Always love the staff, they are helpful and friendly. Clothing is unique and well crafted. And the household items are very hard to resist! I continue to be a very loyal customer!
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September 2022 by Rosemary Whitmore
Always great stuff. Fun, eclectic, pretty, diverse. Quality, I love Emma's. I usually can't afford their prices. But their sales are great. I picked up a pair of palazzo pants that are so comfortable. Like wearing a cloud. If I'm downtown I go in. Don't pass this place up. Really good place for gifts.
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September 2022 by Abbie Rommel
I had a great experience at this store. They have the cutest things and when I bought something and the zipper broke, they took care of getting it fixed for me. Will absolutely go back and highly reccomend to anyone in the area!
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May 2022 by Keith Kessler
Wanted to thank Emma Downtown for how awesome they were in playing along with our daughters birthday scavenger hunt. Thank you for making her feel special! Support this local business, they are part of what makes our downtown so special.
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November 2021 by Lynn S.
This shop is super cute and I have visited it 5 times and made purchases. My issue is customer service and after my last visit on Saturday I will shop elsewhere to support local businesses. Every time I have been in this shop I am ignored and when I ask questions dismissed. On this visit I was pressured to finish in the dressing room so a known customer could use it and I was never offered any help with sizes etc. They seem to be very helpful to customers they know and recognize but not to a less frequent shopper like myself. Thus I am done.
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April 2021 by Trixie B.
The cutest things. I could spend hours shopping here. Wish I lived in Albany, not So Cal. So much variety and helpful, friendly staff. Spent more than I had planned on - gifts for all, even me.
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March 2021 by Mary Galka
Love this shop. Beautiful wrapped present for my Mama. They're so helpful, and have such high quality unique gifts.
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November 2020 by Catherine Dorn
I always find something unique when I browse Emma Downtown
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November 2020 by Erica Lepman
Love this local boutique. So important to shop local and support shops that make Albany the fantastic town it is. Order online just as you would anywhere else if you want. Buying a quality piece from here is worth it. Please shop local! -Born and Raised in Albany, OR.
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November 2020 by Jen Marshall
Online order only, but such a lovely experience. Really happy to have supported them!
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August 2020 by Elizabeth Phelan
Always something to find, for a gift or for yourself, be it clothing, handbag, or home decor.
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March 2020 by Karen Privratsky
My online order was delivered to my house along with a thank you note. Great service like always. Thank you Emma Girls. We miss you.
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March 2020 by Lori Griffith Semmel
Ordered online and it was delivered to my door, with a handwritten thank you. Emma Downtown is amazing, they go above and beyond in customer service. Shop local people!
