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March 2024 by Rebecca P.
We rented a car for 2 days and was given a nearly new Jeep Compass. All was perfect. Customer service on pick up: (Kia) was outstanding. Return (forgot her name) : also excellent. Went the extra mile for us! Thank you
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December 2023 by Shawnell Tolliver
I was disappointed with Enterprise because I had heard positive things from a friend about renting from them, which is why I chose to use this agency when I had car repair needs.The vehicle was frozen solid and I was left without being able to inspect for damages prior. Moreover, due to the frozen state of the vehicle I asked for a scraper and scrapped my windows and defrost the vehicle on my own.I requested a refund immediately. I will go to Corvallis instead of Albany to rent a car.
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November 2023 by Tonya Caughron
From online reservation to dropping of the car, everything was seamless. The Albany, Oregon office was amazing! With one call they were able to pick us up at the train station and even easily upgraded to a slightly larger vehicle. Dropping off the vehicle after hours was also easy. Everyone we spoke with at the office was curteous and treated us like we were the only customers they had. Thank you Albany, Or crew, you are awesome!
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November 2023 by Dawn Cross
They were very very helpful with me trying to get use to a different car than the manual car that I was had that was hit by a bike.. It was very easy to set up for a car, giving instructions of the car and go ..
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October 2023 by C Luck
They sang! They danced! It was dinner with a show! The best car rental experience ever. Except for the car. It kept ringing when I crossed the lines on the freeway. I was a nosey beat box car. Thank you Enterprise!
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September 2023 by Tom White
All of the Enterprise staff who served me were over-the-top curteous, friendly and highly efficient. The rental process was smooth from beginning to end.
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September 2023 by Barbara Wutkee
Enterprise was very accommodating to me and my sister when we arrived in Albany Oregon. Upon using the car for 5 days it was a very pleasant experience. We would use them again when we come back to Albany.
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September 2023 by Camille Grinnaux
Great service from friendly staff. The Costco upgrade was great! If I ever need another rental car, I'll be calling them first.
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August 2023 by noah eierdam
Rented a car for a Monday-Thursday trip but ended up not making it into Albany until Tuesday morning. This branch was able to move our reservation at no additional cost. They were quick and helpful. No surprise charges. Taylor was extremely helpful and kind.
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August 2023 by Aaron Shepherd
Jesus was the man! We had to swap rentals, but the other needed to be returned to the Salem location. He managed to smooth it all out so we didn’t have to make the extra stop and didn’t even up charge us. Now THATS customer service!
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July 2023 by Billie Dorsett
Would give 0 stars but it won’t let me. I had a reservation for noon. Spoke with them at 8 and somehow ended up with a 3 pm reservation because “they weren’t ready”. Showed up at 2:15 and was told “come back closer to 3pm because they didn’t have anything ready”. I have no doubt the 3 pm means they want to start at 3, then take an hour of my time to rent it to me, and still require me be back by 2:59 on the return date. #1 you have an appointment you set, and aren’t ready????? Care to explain why you’re not doing your jobs? #2 if you bill for a 24 hour period, I get a full 24 hours, not 23. Absolute trash. It wasn’t this way the last time I rented from enterprise in Albany, but it might be the last.Update: while it was still an inconvenience, the staff made sure I was well taken care of at the end of the transaction
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July 2023 by Merlin Nelson
Would not recommend. Refused to rent my mother a car because she was on vacation and staying in a local hotel. The clerk was rude.
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July 2023 by Joe Trucker
Would not rent a car to a wonderful lady that traveled back her home in oregon to visit
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July 2023 by a
I have used Albany enterprise several times. The staff are always friendly and helpful even when it's really busy. I have no reservations in recommending this branch to others.
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June 2023 by Joanne Edmondson
I use this location a lot. The employees are always friendly even though people can be so mean. The customers keep coming, the phones ring constantly, but they are always nice and accommodating!
