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December 2025 by Brit Etzold
I have done business with FNW Albany for three years with my Renegade RV on a Freightliner Cascadia chassis. There warranty support was excellent. Recently I needed a rather important recall done and made an appointment to have it done. The day didn't go very well, as necessary parts had not been obtained, BUT they really recovered nicely and bent over backwards to get the work done with minimal inconvenience to my wife and I, who essentially full-time and needed our home! Highest praise to Michael (Service Manager) and Kelly K. behind the counter, for really getting things moving and making me feel like a most valued customer. Getting things perfect every time is rare. Knowing how to recover is the key, and these guys get it right. Thank you FNW Albany Team!
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August 2025 by Max Maldonado
I had a great experience at Freightliner Northwest in Albany, Oregon. My truck was having issues with a stuck NOx sensor and needed a regen. I was expecting it to take a while, but the team here really came through — they diagnosed the problem, replaced the sensor, and got the regen done all in the same day.
The service department was professional, efficient, and kept me updated throughout the process. It’s not often you find a shop that can get you back on the road that quickly, but they did. Big thanks to the technicians and Kelly for the fast turnaround and quality work. Definitely recommend this location if you need reliable service!
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August 2025 by Cynthia Worstein
Efficient
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July 2025 by Michelle Penning
With our 2002 Monoco coach, Lydon in sales dept was super helpful in ordering parts.
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June 2025 by Steve Mullin
While traveling from Florida an exhaust leak developed on our motor coach when the exhaust manifold warped and broke a stud. High exhaust temperatures are likely to blame when we were climbing the California mountains and it's a known issue with the one-piece manifolds. Being stranded 3,200 miles from home and facing a very expensive repair is very unsettling, but from the very first moment Bryce and Michael provided outstanding communication and worked every angle to get the repair done in the best and most efficient way possible. Extracting an exhaust manifold stud broken off in the head is not an easy task in the cramped conditions of a motor coach, but the mechanic was able to save many hours of disassembling and reassembling the engine by working with a pick and hammer to back it out. It was still an expensive repair, but it wasn't as expensive as it could have been due to the diligence and experience of the mechanic and Bryce's encouragement to try every option to save time and money. The repair was completed a day earlier than anticipated with updated parts and fresh hardware and it ran flawlessly all the way back to Florida. The facility is extremely clean and nice, not just for a diesel shop, but by any business standard. The entire team was very accommodating and friendly and they took a genuine interest in us as a family and our trip. I HIGHLY recommend the team at Freightliner Northwest to anyone who needs diesel repair.
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June 2025 by Derrick Gonda
I had a great experience here. Called for a service on our service truck. Talked to Micheal, he got me set up for the next day. Kelly got ahold of me earlier than I expected in the morning and was helpful with any info I needed. Both were a pleasure do deal with!
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May 2025 by Richard Carradine
Matt in the Parts department was a big help. I called to figure out the supply/return fuel lines to outfit my 1991 Mercedes Unimog with a Freightliner M2 tank. He consulted his mechanics and they helped get me pointed in the right direction.
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May 2025 by Craig Brown
My experience with Freightliner Northwest has been amazing. Micheal and Bryce in service have an amazing team of technicians and they provide top notch diagnostics with professional repairs. Great shop!
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May 2025 by Michelle Edling
SHOUT OUT to Lydon in the Parts Department! He helped me find a replacement muffler for my 2006 Columbia. Saved me a lot of time and frustration! THANK YOU!
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May 2025 by Todd Boshart
Bryce and Gabe have been amazing to work with for our company. It’s nice to have 100% trust in there work and advice. Thanks boys!!!!
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May 2025 by Joe Speakman
Very helpful
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April 2025 by Craig Zollner
Bryce and the rest of the service team at Freightliner Northwest have been great to work with. They are quick to diagnose, source parts, and get our trucks back on the road. Communication is always clear and prompt.
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April 2025 by Tim Loftin
Brice and the service at freight liner northwest at millersburg oregon did a fantastic job on my truck.. it didn't drive down the road correctly ever since we got it brand new they figured out the problems and now it drives better than ever. Their service is fantastic!! Thank you for all you do! Tim at Oregon Rubber Company
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January 2025 by Dirty Monkey
They help right away with the right part I need
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September 2024 by Tamara Marks
Just had a service done on my RV. our experience was great! highly recommend this shop. very helpful and knowledgeable of their rigs.
