Home Improvements in Albany, OR

“This is the newer Albany Home Depot. They have an employee named Karl or Carl or Coral from The Walking Dead. This last weekend, he was rocking quite possibly the sweetest mullet I've ever seen. He said "hi" to me nicely and I almost fell in love. Store was well staffed, cashier was courteous, and they seemed to have a full stock of the items we were looking for. Unfortunately I'll never give any Home Depot 5 stars because I worked for their Distribution Center in Salem for a short time (where dreams go to die) and all I can say is that when you know, you know. Nothing personal.”

“I purchased flooring from Whitaker's during a major house remodel in 2018 and was so impressed with their customer service and the quality of flooring that I returned for my next project in 2022. Phil was super helpful from day one. I visited A LOT of home improvement stores during my remodel. Phil stands out as one of the top employees among the stores I shopped. He was not at all pushy with sales. I asked for an overview of flooring types and he gave me a broad overview, then provided detail. He understood the requirements of installing flooring over different sub-floors (I am on slab, had to pour liquid level over areas with old flooring, etc.). He was honest about the ease of installing different types of flooring (I installed it myself) and never pushed me to purchase their installation, although they do installation. He helped me calculate the number of boxes of flooring I'd need, and with both projects it was spot on - I had several planks left over for each, which allowed me to be selective about the pattern I layed down, and both times ended up finishing the project on the last box. This impressed me as there is wiggle room around how much you need when taking into consideration the planks you have to cut to odd sizes to fit around corners, doorways, etc.The store has a huge variety of different types of flooring. I went with vinyl plank for my first project and have been very impressed with the look, feel, and durability, so I again used vinyl plank for my second project. The store has floor installation kits available for purchase and rent. They allow you to take sample flooring home to look at it in your lighting and with your other furniture (huge bonus as this made a big impact to my final decision). The cost for this high quality flooring was comparable to cheaper quality I found at other big box stores, so I'm really glad I ended up here. I would have paid the same elsewhere for a lower quality product. I like asking a lot of questions before I make a big purchase and Phil was never rushed and had very educational answers. I also consulted briefly with Steve on window coverings - he was also nice and helpful. There was one other person who worked in flooring who I briefly consulted with one day - also friendly and helpful. This group seems to have a lot of expertise and all around great customer service. Five stars for customer service and flooring on two major home renos. I will continue going back here for flooring and window treatments.”

“I've gotten many bargains at this Home depot and saved several thousand of dollars since it opened about 20 years ago. My experience there includes great service.”

“The employees are so helpful and kind.
There are two men. Both named Ben who worked hard to get the heavy products I needed and loaded the car when I wasn't able to do it. Erma, the cashier was so helpful to locate what I needed right from her computer since my knee injury prevented me from walking thru the huge store. Thank you so much!”

“Came in, seen a employee named Justin! Omg, this/guy was incredibly helpful. He was busy and I told him I can find the stuff after he told me where it was at. But nope, he took me there, made sure it was what I was looking for and also helped me out with a few other items. He should be Employee of The Month!”