Wells Fargo Bank in Albany strives to provide personalized attention and empowering everyday banking with self-service tools. The bank has received mixed reviews, with some customers praising the exceptional service of a specific banker who went above and beyond, while others have expressed concerns about the frequent closures, limited in-person access, and declining building maintenance. The manager, Marlon Casal, has been recognized for his efforts in assisting customers, even without an appointment. However, the overall stability of this Wells Fargo branch remains a concern for some customers, who wonder if it might face another closure in the future.
There is a banker at Wells fargo who has gone above and beyond for my husband and I on several separate occasions not only has he gone above and beyond but is very professional and friendly! I would recommend him again and again!
January 2025
Made a cash deposit and it’s been almost 3 days and they still haven’t put it through. To be fair they said there internet was down but even that the timeframe is getting ridiculous and if they can’t they should get assistance from another branch to process funds.
October 2024
Tired of trying to get money when they close before I get off work. That wouldn't be an issue if there was EVER a working ATM. I have tried 3 times in 2 weeks and it is out of service every time. I am not ok with having to pay a fee to use another Banks ATM just to get cash I need to take care of my family.
