Butler Acura is highly praised for its excellent customer service and helpful staff. Customers have found the dealership to be easy to work with, whether buying a new or used vehicle, and appreciate the kindness and professionalism of the team. Staff members like Julian, David, Max, Eric, Ken, Craig, Jeremy, and Virgil are recognized for their helpfulness, friendliness, and dedication to customer satisfaction. Many reviews mention the smooth and straightforward process of purchasing a vehicle, with some customers noting that the staff go above and beyond, even providing services at no charge, such as cleaning and helpful directions. The service team is also commended for quick and efficient maintenance and repairs, sometimes on the same day, with updates kept customers informed throughout the process. The collision center is reliable, with courteous staff and quality work, even when parts are on back order. Overall, Butler Acura stands out for its welcoming atmosphere, knowledgeable team, and genuine care for customers, making each visit a positive experience.
Had a wonderful experience this week and with Matthew Wright. All the people we encountered had a smile in their face and worked with us to get what we want.
February 2024
New team working on the Acura side, I find to be exceedingly helpful, open, frank, knowledgeable. Recent maintenance visit was a pleasant experience. They also unexpectedly resolved some body work to my great delight.
January 2024
10 stars. I couldn't be more pleased. They were accommodating of my schedule so I interacted with several people; Max, Eric, Ken, Craig, Jeremy. I bought a used car. Great price, excellent service all throughout. After the sale, Craig showed me the cool stuff my car had to offer.
