Marquis Hot Tubs is a reputable spa and hot tub provider that has consistently impressed its customers with its professional and knowledgeable staff. According to reviews, the company's representatives, such as Tom Orr and his crew, have been courteous, helpful, and patient in guiding customers through the purchasing, installation, and maintenance processes.
Customers have praised the company's ability to address their concerns and questions, even for those with limited prior experience with spas. The staff has been commended for their willingness to provide thorough explanations and support, ensuring that customers feel empowered to manage their own hot tubs.
While there have been a few instances of subpar service, the company has demonstrated its commitment to customer satisfaction by promptly addressing the issues and ensuring that the customer's concerns are resolved. Overall, Marquis Hot Tubs has earned a reputation for delivering high-quality products and exceptional customer service, leading many customers to recommend the company and continue using their services.
Tom is one of the most amazing customer service people I have ever met. I am 65 years old.
February 2024
We. have had our rendezvous tub in for about 18 months and it has been a real joy - no problems at all. Tom Orr and his crew were courteous and professional in all related dealings to purchasing and delivery of the tub. They will be the only ones to maintain it in the future. I can recommend them without question.
October 2022
For someone who knows nothing about spas, they empowered the customer to manage their own spa. The staff is knowledgeable and helpful; even with the most basic questions. Not only did they convince me to keep our current spa, I'll be looking to this place for my spa needs going forward. Thank you for the excellent customer... read full comment
