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October 2025 by Lori Nielsen
We really appreciated the customer service from the tellers to help some travelers from out of state that left home without their checks. Thanks again!
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July 2025 by Christy Nickey
I love those tellers at the drive through always so efficient and kind and they know who I am as a regular. I do also have wonderful service inside the branch as well. Best branch in town.
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August 2024 by Uriel Fox
Marci and Ariel, at the uptown Bend drive up, have always been friendly, professional, and willing to help me with both my private and business banking needs.
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April 2024 by Brian Kennel
I have banked at a few banks over the years and I have always been treated the best at first interstate on Wall Street. Every time I walk in I am greeted with a smile and hello! The tellers set a great tone for the day being warm and happy. I have never had a bad experience there. ???
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March 2024 by Thom Gardner
Well I truly can't understand the reviews of some of the folks below. Must've been oneoff incidents- most of them are one line and not very well explained. I've been using this branch for years- I use it for my real estate business account and personal accounts as well as my home equity line of credit.I've been building a house in Costa Rica, and have chatted with many of the people at the branch about it over the last three years when I was ordering Costa Rican currency or sending INTL wires down south to help with the build.This week I found myself stuck in Costa Rica with things going wrong, and needing funds for the build quickly. So I got a hold of Dedee at the branch, who has always been extra helpful anytime I needed anything, especially my INTL wires which can be difficult, and asked her if there was any way she couldwire me the money to my Costa Rican account without me being present.She answered my questions right away, and then set up the wire for me very quickly so that I met the wire deadline that day. She is one of the best most helpful people I've ever met at a bank, and counter to some of the folks below, I've had nothing but good experiences in this branch as well. I never go to any other branch just because of this. Service is always very quick, always very friendly, and even the many complicated things I've had to do because of this build, they make very easy.Major extra props to Dedee!
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July 2022 by Deb Curry
The service at this branch is abysmal. If I could give zero stars I would. I called five times and only got a recording to leave a message because - you know- "all representative are currently busy". I left a message each time, with elevated frustration with each call. NOBODY EVERY CALLED ME BACK. This was over a three week time period. Surely somebody could have called within that time. Take your business elsewhere - Umpqua is wonderful!
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April 2022 by Dave B.
After nearly 30 years of banking first at Band of the Cascades, then when they sold to 1st Interstate, I stayed, but I'm fed up. With more than $100k sitting in my accounts, they want to charge me the one box of checks I get every year or so. Went in twice to complain. Got nowhere. I'm moving most of the $ out of this bank soon, and eventually all of it. If you are new to town, consider the other alternatives around town - there are many.
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March 2022 by Life in Bend Oregon with Paul Frazier
The people in this downtown location are rude, inconsiderate and not worthy of your business. Take you money to Mid Oregon or any other local credit union. After 20 years we ended our relationship today.
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August 2021 by Brian R
I got a mortgage and a HELOC through 1st interstate and both experiences were horrible! I had to reschedule closing because all the information on the paperwork was wrong and they rarely followed through with anything until last minute. They only positive thing I can say is the tellers are friendly which is the only reason why I’m giving them 1 star.
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February 2021 by Scott W.
Attempted to contact a few times regarding a home loan and no response...
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February 2020 by David B.
Gosh, can't tell you the amount of times I've had trouble depositing a check into my account here from Amanda. Think she was better at Sonics taking orders. Don't need to hear about your siblings, just want my checks deposited in a timely manner. Not once have I had an issue at the other locations. It's always here and always Amanda
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October 2019 by Lone S.
Dont use this bank. They dont like to cash any checks you write your employees. You will look like a joke even though the money is in the account.
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December 2018 by traci klune
Very helpuful and friendly
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July 2018 by John Olmstead
First Interstate Bank is a Ripoff! Beware do not do business with them!
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November 2013 by Dan McGarigle
Great local bank willing to go the extra mile for a small local business. After months of working on a refinance for our business, BOTC stepped up and earned our business from all the other BIG banks. Belinda and her business lending team listen to our needs and goals, and structured a loan perfectly suited for us. I can not say enough good things about keeping our small business's, business local. Very happy to support our local economy, and BOTC made it easy for us to say "YES".
