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August 2023 by J David Swan
We purchased a Bullfrog spa , the reputation of both Bullfrog and Emerald were the deciding factor, along with engineering and design , flexible custom arrangement of the therapy jet packs were awesome .Our experience working with Darlene our sales consultant and Scott the manager along with the entire staff, office and installation were excellent, you guys operate a very professionally run business.Thank you Emerald Team for building our trust and confidence in you! Looking forward to working with you in the years ahead.David and Maddi Swan
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July 2023 by Kathleen Borkoski
We just purchased a Jacuzzi spa after spending time with the very patient & knowledgable professional ~Brandy~ at the Bend showroom. The delivery / installation also went very well. I feel we received a good value for the money spent; we are enjoying the spa very much. Communication with Emerald is great; they care!
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June 2023 by david wilson
I am self installing a new fireplace insert (gas) in my house. I have never done this before. Emerald is very helpful in providing guidance and troubleshooting problems before they arise. I’m glad I chose them over Home Depot or Lowe’s.
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March 2023 by Heather Wallace
From the moment we walked in we were greeted with the warmest welcome & treated exceptional! Darlene took so much time explaining all the different types of hot tubs & functions and was very helpful in answering all our questions.. She is very knowledgeable about all products and very personable. The whole process from ordering throughout ownership, trouble shooting, PH questions etc have been amazing & we are very happy with our purchase.
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March 2023 by K S.
Darlene was incredible to work with, she took all the time we needed with us on the floor, answering all of our questions, and following through with follow up calls that were promised. This is our first experience using this business, and will definitely recommend them to anyone looking for spa and patio equipment! Thank you for making this a breeze, Darlene!
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February 2023 by Jessica Ettro
Worst customer service ever after you buy the hot tub! We purchased a hot tub for our 2nd home in central Oregon. The sales gal & many of the other reps told us we were ok to leave this spa unattended for 4 weeks at a time. When we came back after it being unattended for 3 weeks & discovered a nasty smell & discoloration around the water rim, I called for support. The gal at the store I talked to was not only nasty but offered zero support except was told to read the manual. We have now hired an amazing company in Sisters, Oregon (aqua spa) that not only educated us on our hot tub but how to care for it. I would never buy a hot tub from Emerald again. They are pure sale based & have no desire to offer actual customer service. Horrible company!
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February 2023 by Anthony M.
I'm writing this review for Darlene, the sales person. She spent quite a bit of time with myself and my family helping us decide which Spa would be the best fit for us. What perhaps speaks the most loudly however, is that I'm writing this review after purchasing from another Hot tub, manufacturer and another store in town. There was no lack of effort by Darlene, as she was excellent. The other Hot Tub just had some features that my wife and kids insisted upon :-) I would highly recommend working with her if you are purchasing from one of the brands offered at Emerald.
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October 2022 by Werner Zehnder
We had a to replace a custom jacuzzi cover. Mind you not an easy project as we had to order a special size foam to cover the jacuzzi. Darlene and Brandy were a huge help. We were under time pressure to cover the jacuzzi before the fall and Darlene kept us up to date. I wish I could give the team 6 stars. Werner
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September 2022 by Kim L.
We recently purchased a hot tube from Emerald. The staff was very knowledgeable and answered every question we had. Our hot tub was delivered on time in perfect condition. We needed assistance after hooking it up (mistake on our end), and they came out that day to resolve it. Then followed up with a phone call to make sure everything was great. We are extremely happy and love the fact we have local service.
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March 2022 by Teri Applegarth
I highly recommend Emerald, great service and products. In fact I already recommended them to the electrician from Reynolds Electric that did our hot tub set up.
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January 2022 by Michael Cottam
Fabulous service from these folks! We had an issue with the temp sensor on a Jacuzzi spa we bought 3 years ago from them, and the service guy was here 15-20 minutes EARLY for the appointment, replaced the temp sensor, got everything working perfectly, and was super friendly. At the end of it, there wasn't even a bill for the service call. It doesn't get any better than this!
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November 2021 by Kristi and Raechelle Boddy
Great customer service from Tracy!
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June 2021 by T S.
I had a great experience here! Brandy & Tracy were very friendly, knowledgeable and eager to help. Buying a new wood burning stove and propane stove.
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April 2021 by Shelley Robison
We have had our spa for over a year and have truly enjoyed it. We also got our outdoor furniture there! Tracy is awesome to work with!
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February 2021 by S C.
I've been to this place three times and everyone has been very nice. But watch out! Just now (Jan 2021) there were five people in the store and no one wearing a mask!