Geek Squad, a division of Best Buy, provides comprehensive tech support and repair services at over 1,100 locations. Their knowledgeable agents can handle a wide range of issues, from computer and tablet repair to home appliance maintenance, ensuring customers get the most out of their technology. While the overall experience is positive, with one customer praising the excellent customer service and patience of their agent, Ryan, in resolving a hacking incident, there have been some mixed reviews. Some customers have noted that certain cashiers may not be as friendly, with one describing a "heavier set guy" as not very talkative. However, the business is highly regarded by many, with one customer sharing their positive experiences at the Bend, Oregon location. This customer, who has epilepsy, appreciates the gracious and kind treatment they receive, even when their condition affects their cognitive abilities. The customer highlights the store's hospitality and recommends it highly.
Book an appointment in advance. This place is always busy, but the team is educated, helpful and patient. Highly recommend.
April 2024
Decent Best Buy, they always stock online orders fast for pickup. However some of the cashiers aren't super friendly namely the heavier set guy hardly talks or isn't friendly
November 2023
Paying the yearly fee of like $170. I think, I got at least $2,000 back in services and replacements. Well worth it!
