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January 2024 by Ryan Shortridge
I had an exchange to make from a purchase on Patagonias website. Store was wonderful in helping me get a different size. They were very clear about their return/exchange policy (they are an independent store and can’t refund purchases made not through them) ad it sounds like some ppl got confused about it.
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January 2024 by Dax Parsons
Great store nice people . Crazy expensive clothing you can purchase online from a different seller for less. Definitely try on in store but purchase elsewhere.
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October 2023 by D.E.
One of our favorite shops in bend. Locally owned and operated. Staff are super friendly and knowledgeable. They do a lot to support local community organizations as well!
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October 2023 by Todd M
We love the staff at this location. Always amazing service no matter why we stopped in.Great place to get quality gear for all of our amazing Oregon outdoor adventures.
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October 2023 by Scott Summers
Nice atmosphere, friendly and helpful customer service.
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August 2023 by Zach S.
The high dessert cool breeze coming in? They got you! We both purchased light weight but always cozy jackets. Can't go wrong.
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July 2023 by Darshan Desai
Excellent customer service. I needed a jacket quickly for my upcoming trip. They shipped the same day using priority mail, and I got it in time.
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July 2023 by sean c.
I went in to shop for some accessories for camping, black hole bag, tote bags and such. ... As I looked around the reorganized store for the items, I was ignored for the sales-woman who were too busy complaining how the men in their lives were stupid and did no actual work. After listening to complaints about HVAC pricing estimates and d*** men for 10 minutes, I had enough. The negativity, the vitriol and group caddy comments was not something I signed up. I've been a Patagonia customer for over 20 years, but you lost me today.
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June 2023 by Ryan Welch
A big Patagonia with good selection. Easy to shop there while waiting for a table at Deschutes ?
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March 2023 by Laurie Blackwood
Not a particularly friendly store. I'm used to having a better customer service experience when I shop. I like to be greeted and allowed to browse and look at merchandise. It appeared to be a nice store with nice products but members of our group were totally turned off by the staff.
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February 2023 by Allie S.
This place was dog friendly which I loved because I was traveling and had my dog with me.The sale section in this location was great!
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February 2023 by Ashley Musick
I live in Florida and found the perfect Patagonia bag for my trip. I ordered it 2-day air so it would make it on time. The next day I got the notification that it had shipped, but went via ground shipping. I reached out to Patagonia Bend and they were so quick to help. They refunded my extra shipping costs and sent me another bag via 2-Day Air so I'd have my bag on time. They sent me the return label to send back whichever of the two bags I didn't want after they both arrived. Andrew was super helpful and I told him I'd stop in to say hi if I ever made it to Bend. Very impressed with their customer service.
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February 2023 by Ethan Smalt
Not an outdoor store but a fashion store. Don't go here if you're an actual backpacker. They will treat you like garbage. Very preppy store operated by middle class Karens
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January 2023 by Linda K.
Hector helped me with a jacket selection that I purchased on-line for store pick-up. When I picked it up I realized it wasn't the weight I needed. I found just the right thing on the sales rack and Hector was there again to quickly and easily exchange one jacket for the other. Pleasant, professional and helpful--trifecta!
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December 2022 by Joel Buss
After realizing we chose the most popular backpack of the year for a holiday team gift (Black Hole 32L Pack) I was super bummed to learn these were sold out everywhere. Patagonia Bend came through with my bulk purchase. Their website was easy to work with and they quickly made right when their inventory didn’t match my order. I’ve since used them for two additional purchases and won’t hesitate to use them again!