Petco is a well-known health and wellness company dedicated to improving the lives of pets, pet parents, and staff. Located at 3197 N Hwy 97 in Bend, the store offers a wide selection of brand-name pet nutrition products and supplies for dogs, cats, birds, small pets, fish, and reptiles at competitive prices. The store features highly qualified professionals who provide full-service grooming, veterinarian services, Vetco Vaccination Clinics, pet adoption, and positive dog and puppy training classes, all aimed at offering the best care for pets. Customers appreciate the helpful and friendly staff, especially Ashley, who is praised for her excellent service and dedication, despite being understaffed. Many reviews highlight the store’s outdated and somewhat dirty condition, likely due to staffing shortages, but nonetheless note the staff’s kindness and helpfulness. However, experiences with fish purchasing have been mixed; one customer was frustrated after being refused a fish without a water sample, despite having spent significant money on supplies, leading them to shop elsewhere. Prices for pet products and services are considered high, with some customers feeling costs have become unreasonable. Overall, Petco remains a go-to place for pet needs, with a dedicated staff that strives to provide quality service despite some operational challenges. Customers value the variety of products and services offered, and many express their willingness to return, especially when assisted by attentive staff like Ashley.
