Kendall Mazda of Bend offers a wide selection of new Mazda vehicles, used cars, and quality parts. The dealership provides benefits through Kendall Auto Protection, ensuring used cars pass a multi-point inspection. Customers can also take advantage of the Finance Center for car loans and trade-ins, as well as the Service Center for oil changes, brake services, and repairs. They carry OEM and aftermarket parts to meet various needs. Many customers praise the sales staff for their knowledge, friendliness, and smooth buying experience. Notable staff members have been described as personable, intelligent, and attentive, making the process enjoyable and efficient. Customers also appreciate that advertised prices and deals are accurate, and some have been pleased with the dealership's efforts to resolve issues, especially after management involvement. However, service experiences have been mixed. While some customers received excellent care from service team members, others expressed frustration with long wait times, poor communication, and dissatisfaction with warranty or repair services. Notably, one customer had a negative experience with the service department, citing a lack of urgency and poor support despite having a comprehensive warranty. On the positive side, a general manager stepped in to address concerns and improve the experience. Overall, Kendall Mazda of Bend is recognized for its friendly sales team and quality vehicles, though customers suggest improvements could be made in the service department to enhance customer satisfaction.
Leased a new CX-70, really enjoyed working with Larry and his team.
June 2024
Just purchased a new Mazda CX-30 with the assistance of Devin and Matthew and had a great experience. Both were knowledgeable and made the process smooth.
June 2024
We had a great experience with Devon at Kendall! He was easy to work with and even had snacks and toys to keep the little entertained! Thank you so much for the help. We absolutely love our new car.
