-
August 2024 by rebecca abbott
They canceled my appointment just 20 minutes before it was scheduled, and I was already at the counter to check in when it happened. The manager on duty walked right past me without acknowledging me, and I assumed she would come back. But it seems like she was deliberately avoiding me.
-
August 2024 by Jillian Thornton
I am pretty clueless about makeup, especially lashes and Harley was SO incredibly helpful! I feel lucky she was there to guide me to what would work best for my wedding day needs! Thank you so much Harley! (I hope I spelled your name correctly ?)
-
August 2024 by Lisa B
I purposely do not share my phone number with Ulta and am not a member of their loyalty/rewards program. I know that I need to keep my receipt for returns but when I tried to return a product today (with my receipt) they informed me that they could not do a return without a phone number, even with the original receipt. Not once have I been told that nor it is written anywhere on their return policy. There is no reason anyone should be forced to provide a retailer with personal information for a return that meets the businesses written and verbal return policy.
-
August 2024 by Fatima Lopez
Cashier Rosaelia was RUDE! From the moment I approached the cashier she didn’t even say hello, I asked her a question and responded with a bad attitude. Once she gave me my total I asked which product was $76 to make sure I wanted to continue purchasing it, she said with a smirk on her face “well yeah it’s Dermalogica”! Rosaelia find a different job where you don’t have to be around customers! You need to humble yourself and be kind!
-
August 2024 by Roxie Montoya
I found body lotion for a reasonable price. Moroccan Rose scent ? ✨️ ?
-
July 2024 by Tadmanee Chukhuan
Wonderful.
-
July 2024 by Mary Gemba
So helpful and if they don't carry a product you want, they'll take the trouble to send you in the right direction or order it for you where you'll get it in the mail pretty quickly.
-
March 2024 by Samantha Hendrickson
I had the best experience today! Norman was phenomenal. His level of expertise showed. I came in self conscious of my red skin. I have an auto immune disorder that causes rosacea, he immediately told me about a product that literally made my skin clear and not red within SECONDS. He educated me, was polite and extremely cleanly. When I got to the register I was greeted by a beautiful blonde lady in a lab coat whom was also extremely educated and included a gift bag with my purchase! Also shout out to the same lady at the counter who’s older but absolutely slays in her pink outfits all the time! Thank you ulta!
-
February 2024 by Chase Johnson
So much products online labeled as in stock but haven't been for months. Asked for some type of help or discount using Ulta rewards. I give up. You don't get my money anymore! Everything normal people get here can be found online or at target. I am gonna use my rewards and never shop here again and it should be avoided by others due to cheaper competitors
-
January 2024 by Jerry
Lovely experience at Ultra! Went in for some things for the wife and the purple hair lady behind the counter was very helpful. Made my errand easy and quick and my wife happy.
-
December 2023 by Ashley Pike
I always have a good experience in here, but wanted to share my experience from last weekend. I came in with my toddler and sister, and a lovely gentleman in the store greeted us, and after a few minutes asked if my toddler could have a gift. I wish I had gotten his name, but to the employee with salt and pepper hair and glasses- you made my son's day with your act of kindness.After this interaction I spent a long time with Ben, who was so helpful and knowledgeable in helping me find a fragrance as a holiday gift for someone else. Scents are so personal and Ben was very patient as I must have gone through over a dozen scents until we found something that was perfect and in my price range. Lastly, Ben worked with my sister to give her skincare recommendations, for which she was so grateful to have someone discuss her concerns with tact and graciousness. Thank you for a wonderful experience. Shopping this time of year is always stressful and I appreciate the excellent customer service we received.
-
December 2023 by Lucine Zacarias
The lady asked for my number I gave it to her. She used it and I said I have no points to use? She said O your supposed to tell me ahead of time, but you got $8 off. I said why didn’t you ask to apply it, she said O were not supposed to? I guess a tactic ulta beauty uses to make sure you don’t get the discount. It was poor customer service. I shop there for my makeup and get eyebrows done. Target had great makeup and hairspray.
-
October 2023 by Carolynne L.
Yesterday was my 2nd visit to Ulta in 2 weeks here in Bend, Or. Just as pleasant and friendly experience as before. Savanah and Taylor jumped in and were like my personal makeup artists. So much fun and everybody made me feel so special... even fellow customers!! It was like a family reunion
-
October 2023 by Rawr Bands
Personally really disappointed with the Redmond location. I called to schedule a bang trim and the woman on the phone was very unprofessional and clueless as to simply look up availability. Then she tells me incorrectly that the only price available is for the "elite" stylist and that there was not a tier system anymore. The truth was that there was only one worker doing hair, not that the 3 levels of pricing was gone.Anyways after that, I decided to only get a bang trim.I asked for 1pm, she told me how is 12 45 and I said that would probably work, not knowing she the stylist had a full haircut appointment at 1, leaving me with only 15 minutes for a bang trim.The day of I admit I was about 5 minutes late and called before 12 45, (when I was leaving my house) to tell them I'm running a few minutes late. They told me that was okay and they'll let the stylist know.So I show up around 12 50, and off the bat the lady, Kayla, is very rushy with me and not really interested in making sure she knows what I wanted as far as a trim goes. She quickly and messily parts my hair and starts cutting it diagonally downward, in a very jagged fashion. I have fine hair as well and she didn't take into account what the bangs were supposed to look like for a second and proceeded to basically thin them out without bringing the length up. I was there for about 9 minutes and told her I wanted side swoop bangs, rounded out and straight across.Utterly ridiculous. She barely communicates with me the whole time I'm there and just talks about how she has another appointment really soon and how I'm "so late"5 minutes. Really?They need to hire someone more experienced in the salon that doesn't need their manager protecting them when they execute a bad cut. They refused me a refund which is fine, but the manager was very argumentative on the phone, constantly saying that "she's the best, she's worked here 20 years, I'm taking 'her' side on this one" Just really werid stuff.As well as continuously mentioning how they "reviewed the cameras to see how late I was" Which was 5 minutes which is what I told them day of. Considering she couldn't simply cut my bangs straight and blend them in evenly in a whole 9 minutes. After 20 years you'd think she could do that right? Before I even got my glasses back on to check it out she had already took the cape off me and printed the receipt.If a customer is late thus causing the stylist to not be able to do a decent job, they need to cancel and offer to reschedule the appointment. Not tell me it's fine, knowing I'll be late, and me not knowing she had another customer coming so soon after me. And just squeezing me in to make a quick buck and leaving me with a haphazard haircut and feeling so upset and uncomfortable afterwards.Ulta has good products but their policies, drama, immaturity, disrespectfulness, and inexperience is really going to sink that place. Have higher standards for the people you hire.I immediately went to another salon and they were kind, attentive and patient with me and cut it evenly with no issue. Really no excuse to do that and keep someone's money.First 2 pics are after I went to a legit salon and got it fixed, last 2 are what the "20 year bleach blonde expert that no one has ever complained about" left me with.
-
October 2023 by R B-Bend
Harlee was very knowledgeable and patient. Will definitely be shopping there again.
