Umpqua Bank has received mixed reviews from customers. Longtime clients appreciate the bank's good service and friendly staff, with one mentioning almost 15 years of positive experiences. A contractor shared a pleasant experience working with the staff, believing that their good treatment of employees reflects well on customer service. However, some customers have faced challenges, such as difficulties when their branch changed to a different bank and issues with the need for appointments, which can be inconvenient. Despite these problems, the branch manager was praised for being very caring, polite, and going out of her way to assist customers. Overall, Umpqua Bank is viewed as a bank with friendly staff and good service, though some customers have concerns about changes and policies.
I have been a customer for almost 15 years, and the Umpqua has always served me well. If I could give more than 5 stars, I would do that.
March 2023
I am a contractor and did a small task for the folks there. Very pleasant experience working for the staff. If they treat someone working for them so well....I am sure the customers are well pleased! Lorne
September 2020
Great place. Transferred all of my accounts from Wells Fargo. This is 10x better. Nice people. Fast service. Low fees.
