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June 2025 by carla
Staff were
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May 2025 by Jesse Carroll
Don't work with Verizon or Brittany West gives the wrong info. Misquoted what we would be paying which should have been about $580 a month. Now we are paying $405.00 more a month than we were quoted. Horrible service and you always have to wait atleast a hour to get help. We switched all our lines over about 6 mo ths ago and have had nothing but problems. They will tell you whatever you want to hear but magically don't recall or can't make the program they quoted you work. We now have 2 bills and we are spending way more than we were quoted after everything is applied.
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May 2025 by Cassie Worthington
Buyer beware. We transferred four lines of service from AT&T to Verizon. When we did so the store associates added four additional temporary numbers to our account. They said the numbers were just to help facilitate the transfer and would be removed as soon as the transaction was complete.
Six months later we realized they were never removed from our account and we’ve been paying for those additional lines all along. Part of this is on us for not checking the bill. We are on auto pay.
Verizon associates over the phone told us this is a common tactic the stores use to meet their quotas and confirmed this is what happened. We will never go in store for help again.
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April 2025 by Grant Kimberlin
DO NOT GO THIS STORE! TOTALLY INAPPROPRIATE COMMENTS FROM ASSOCIATE.
What should have been an easy fix turned into a whole problem. They couldn’t explain what happened when my wife’s phone got fixed and then suddenly mine was had no service. The associate explained that because it was now 6:00 we should call customer service and anyway I probably know more than the associate because he just “picks things up as he goes along” and didn’t receive training and thereby doesn’t know anything. He then explained everyone on our family plan would have to turn on airplane mode and turn it off again to have the data work on their phones again. That’s very unexpected. I asked that they message my family and explain because my brother is mentally disabled and won’t understand without clear steps and I myself don’t understand why this happened. The associate then said “you’d be surprised how smart THEY are” with “they”, of course, meaning people like my brother. I was so pissed I went back to ask his name to make a complaint, another associate (Rob) refused to give it to me, then lied and said they would send a text with his name (with plenty of attitude to boot). We did not receive this. My family has been on this plan for over 20 years and we get this treatment and lied to after the associates themselves cut my service and my entire family’s and refused to explain why it happened? How is this even legal?
The correct course of action would have been to merely say they’d get in touch with us about how the data problem arise in the first place if they couldn’t explain it there. There was no red to make his ent and absolutely no need for Rob to go out if his way to protect this behavior. This is something corporate should know about but Rob made sure to make that impossible because now I don’t know the associate’s name. Good job, Rob! Thanks for lying to me and snidely saying “we’re not going to give you that information.” I guess you’ll escape accountability Mr. Nameless Associate!
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February 2025 by Justin Wilks
Mike Hoover (GM of store) has been phenomenal, stepping into a role outside of expectations. Our local outside business relationship manager has been gone for several months leaving a lot of businesses stranded when it comes to expediting requests/assistance with company operations. We recently had a network extender for use at our yard that had failed. Calling 1-800 proved a waste of time as they sent us the wrong device after specifically stating and describing the device. After frustration with Verizon, we decided to visit the store. Mike Hoover stepped up to the plate and worked with me quickly to achieve what we needed. There is not another store manager who would have done this as it is NOT their role. Verizon AND Central Oregon are lucky to have a guy like this running the show. Thanks for bridging the gap during this transition from one business rep to the next Mike!!! Top notch service!
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February 2025 by Christensen Steve
I made an appointment online to help me with a phone issue (swapping a broken phone for a used one we already had). We arrived on n time for our appointment and we were helped as soon as we walked through the door.
Adam was friendly and very helpful. He had us up and running in 10 minutes. I was very happy with my visit!
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December 2024 by Stephanie Babcock
I would like to say that I am EXTREMELY happy, thankful and grateful to have been helped by Tasian Collins. Very knowledgeable young man. Helped me out during an EXTREMELY difficult time. Thank you so very much for the wonderful service.
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December 2024 by Teresa Quiring
We recently acquired new phones at the other store located at Third and Reed Market. They had issues transferring info from the old to the new, kept asking us for pins that didn't exist, etc. We were finally referred to the corporate store. We had no idea the other store was a third party affiliate. Anyway, the staff at this location were AWESOME, the gal who helped us was great. She got the info transferred and was very patient and kind. We will only do business at this location from here on out.
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May 2024 by Alan Teshima
I ended up buying two Apple 15 phones plus Internet service. they said they could transfer all data and it wouldn’t be any problem opening up the apps. “They can do it through the iCloud.” Spent 3 to 4 hours in the office, several hours trying to get into the apps on our phones. Nothing was easy. I had a problem with my Venmo app and when I went back to the Verizon store for help, the clerk at the doors entrance said, “can you make calls, “IF SO, ITS NOT OUT problem.” I told him we bought several things here and you’re just leaving me out to dry. He said “if the phone can call out, that’s all they were responsible for. I WILL NEVER BUY ANOTHER VERIZON phone again. I’m done with them FOREVER!!!!
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April 2024 by leonard alexander
I called Verizon looking to change over from AT&T just needed some information. The lady that I spoke with got a little bit of my information and she said can I put you on hold for a couple of minutes said yeah sure she needed to check on a couple of things, a couple of minutes past someone got back on the line, but never said anything then it went back to Music no one ever got back to me finally after about 10 minutes I just hung the phone up no one ever followed up or returned my call after I gave her my phone number terrible terrible service now I have doubts about changing over from AT&T to Verizon
Wow for the second time I visited Costco in Bend Oregon. The key office is located close to the entry so with my basket I decided I’m going to stop there and see about changing from AT&T to Verizon that was attending. The kiosk. Never asked me. Can I help you? What can I do for you, so I stood there and waited and waited and he turned us back and went and helped someone else with a basket full of merchandise I decided to give it another shot the same thing I couldn’t get any service so I walked away a couple weeks later I go in the Costco again. Verizon is gone AT&T is there I can see why. unfortunately, I already have AT&T at least they ask can I help you?
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April 2024 by Pat Garcia1
We purchased a new phone and we needed to get information on the old phone to our new phone. Verzion was Very helpful getting our new phone up and running. Awesome service!!
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April 2024 by Ashley Booth
Super rude to my husband then lied and said he couldn’t close a line in store. Customer service confirmed what we already knew that this wasn’t true.
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March 2024 by Theresa Fraser
Extremely long wait times and unorganized way of assisting customers
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March 2024 by Brittany Pope
This location needs to be shut down. Middle aged speckled hair dude (I think his name was justin but I could be wrong) always has an attitude and tries to fight with you about everything you say. I recently switched to Verizon prior to moving here and got my lines all set up, was just waiting for the phone to come in. Phone came in, got the SIM card in the mail, I put it in and the phone is locked. Went to Verizon when we got to bend and he told me I was wrong even though all of this was done over the phone with Verizon. He made me make an entirely new account, new sim, etc.. and then failed to tell us we would be locked into this “month to month” contract for 3 years after I strictly signed up for month to month prepaid Verizon over the phone. That dude is so lucky I had patience that day. I refuse to go back because I know I’ll be in a confrontation with him if I have to talk to him again. If you hate working in customer service you should just leave instead of making an argument over every single thing. Poor old couple in front of me was trying to figure out their phones and he was acting like it was a huge inconvenience to him to help them.
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February 2024 by Jenn R.
The organization and customers service here is so unbelievably poor. Do everything online or by phone if you can. Store full of customers, 6 employees and only three helping people waiting. Ridiculous.
