Canby Ace Hardware is a friendly, community-focused store dedicated to helping neighbors with their hardware needs. As part of a global chain of over 5,000 locally owned stores, it emphasizes personal service, quality products, and convenience. Customers often highlight the helpfulness and professionalism of the staff, with employees like Shay, Victor, and Andrew receiving special praise for going above and beyond. Whether assisting with a paint project, helping find parts for a small DIY task, or facilitating curbside pickup for those with limited mobility, the staff consistently demonstrates a willingness to make customers' experiences positive. Customers appreciate the quick and attentive service, with some mentioning that staff members, especially Andrew, make extra effort to ensure they find what they need quickly. The store's helpful attitude and readiness to assist even with using tools or making special arrangements make it stand out. Overall, Canby Ace Hardware is seen as a reliable, friendly, and helpful place that treats its customers like neighbors, making each visit a positive experience.