DirectLink is a local and terrific internet and cable provider. Customers report stellar, amazing, and always great service over many years. The service is reliable, with the internet never going down for some. The company is honest and efficient, staying true to its price lock promise with no additional charges or hidden fees, unlike other major services in town that quickly raise prices. Their customer service is excellent, helpful, and knowledgeable. Technicians and service people are very helpful and care about customer loyalty, wanting everyone to have great products. The website is easy to use and well defined, making paying bills or addressing concerns like weather outages incredibly easy. In contrast to other telecom providers where customers experience long holds and unhelpful representatives, DirectLink's hard-working employees demonstrate dedication to taking care of their customers. For high-speed internet, cable, and a trusting company, DirectLink is the only recommended option in town.
Outstanding and reliable internet! The customer service is amazing - the best I have experienced from any telecommunications company. And, even better, as a coop, DirectLink supports many amazing events and programs in our community.
November 2025
Our internet battery went out on thanksgiving and the nice gentleman came out the same day and replaced it. Amazing customer service.
July 2025
Kept getting internet outages recently.. called to see if it was on our end or theirs. They had a tech in the area (Darrin) and he came 5 minutes later and fixed the problem in 15 minutes. Best customer service I've ever experienced with a internet provider.
