Astound Broadband Powered by Wave offers internet services backed by a local, dedicated team committed to connecting communities and providing excellent customer support. The company has a strong presence in the community and aims to make customers' lives better through reliable services and a customer-centric approach. Many customers appreciate the award-winning internet and round-the-clock support, which enhance their productivity, entertainment, and daily life. However, some reviews mention issues with service reliability, including frequent disconnections that last for 30 to 45 minutes, leading to frustration and the need for repairs. Installation experiences vary; while technicians are often punctual and polite, some face challenges with installing cables in existing conduits or completing final connection steps, resulting in delays. Customers have expressed that communication during installations could be improved, as delays and incomplete work sometimes leave them waiting without updates. Service speed has also been a concern, with some users experiencing slow internet—limited to 4G or insufficient bandwidth—prompting them to switch providers. On the positive side, many customers highlight helpful and friendly customer service representatives who make the process easier, and recent responses to online reviews show the company's effort to address issues promptly. Overall, Astound Broadband powered by Wave strives to provide reliable, community-focused internet services, though some customers face challenges with service consistency and installation processes.
Terrible customer service, slow internet and not helpful with any on going issues.
December 2023
Pretty pathetic branch rude on the phone yesterday which is ok some people have bad days but then they closed 2 hours early. I drove 45 minutes trying to get there early so I wouldn't be there right at closing but I guess it didn't matter anyway
July 2023
Our installer was great. Took time to go over things and explain the products. The lady working in the store front in Canby OR was also very helpful
