Umbrella Properties

Most Recent Comments

• December 2023 by Hailey Johnston
  AWFUL. I never had a good interaction with a single employee at this company while renting. Filthy grounds, closed amenities, apartment that was falling apart, and a company that will take every cent from you and leave you with a unit filled with pests, in disrepair. They barely abide by the law, just close enough that you cannot do anything about it. I don't know what was worse, having to interact with management, or being ignored by them for months when I needed something repaired. Run from this company.
• October 2023 by Amanda Sturgeon
  Shady corporate practices. Umbrella is breaking tenant laws under city of Eugene codes and they don't care. You'll notice that any positive reviews on any of their properties are due to good customer service from the people they hire to manage the properties, but this is short lived because the corporate overlords will chase off their nice managers quicker than your lease will last. They will screw their management throughout their short tenure and upon move out just as quickly as they would every other tenant. They only care about profit.
• September 2023 by Neil Hayden
  Since I have lived at Southtowne with Umbrella Properties I have experienced a lot of misery. There is rarely an on site manager and when we do have one they are generally incompetent and quickly quit (as they hate working for Umbrella as much as tenants hate living here). Maintenance requests take numerous phone calls and are frequently no shows. You have to badger and pester Umbrella to accomplish anything. As an example, I complained to several repair folks and apartment managers to fix a faulty bathroom fan. It took many many years to finally be addressed and it exacerbated the mold issues. Every single apartment inspection this faulty fan was brought to the managers attention and of course brushed off.Mold is a common problem at this property. Even when I moved into this unit, “mildew” was listed in the unit condition that the manager signed. Mold has only gotten worse and despite numerous requests they’ve never painted my unit (and I’ve been here 15+ years). The dishwasher is over 30 years old and inadequate. The fixtures and linoleum are in poor condition and very dated.My rent has more than doubled since I moved in here and they haven’t improved anything.Umbrella properties allows tenants to smoke on their patios. Even maintenance staff smoke near the building. The majority of Eugene apartment rentals are non smoking so I don’t know why umbrella hasn’t followed.Downstairs neighbors smoking in their apartments are ignored for years despite numerous complaints. Our lease says smoking shouldn’t disturb other tenants but this is such a joke.Because of the cigarette odors I have been seldom able to open my windows. I even had to buy an in room style AC unit that draws the air from inside my apartment rather than outside(as outside air stunk of cigs).Umbrella allowed horrible tenants to remain- even ones that made noise partying until sunrise. One tenant stayed for several years despite verbally attacking and threatening other neighbors(including shouting vile and horrible things to a very sweet great grandmother who lived here) . Umbrella also has had horrible people as on site managers. One manager had frequent domestic disputes with her partner and WhiteBird cahoots crisis team had to come here. Another on site manager had an adult child living with her that frightened a lot of us. The manager and her son eventually had such a blow out that the son was arrested. Only then did all of us tenants see his mugshot and learn of all his past transgressions.If umbrella can’t even take care of their own staff it’s no wonder tenants are such an issue.I have tried so many times to get umbrella to cooperate and make life better. When I had a 2 pack a day downstairs smoker I tried to get unbrella to go to mediation but was ignored. Finally I had a lawyer help compose a letter seeking a remedy. Only then did umbrella do the right thing to mitigate the smoke.Umbrella does not value the notion of peaceful enjoyment of the premises. They will ignore your complaints and make you feel like a burden and a squeaky wheel. Dealing with them has driven me absolutely crazy with frustration. As I mention, I’ve been here a very long time. The only thing consistent with Umbrella is to expect to be treated poorly.I’m worried that posting this review that umbrella will be even worse to me. When I have to nag Umbrella over and over and over they become hostile rather than recognizing their mistakes and solving the problems. I’ve tried reaching out to higher ups at umbrella property but I’ve always been ignored. Also, umbrella properties doesn’t have an online staff directory so you can’t just email an upper level manager. They instead rely on on site managers, which as I stated are constantly absent or useless.I hate being poor and stuck living here and putting up with this all. As my rent has doubled it’s near impossible to save up to free myself from their mistreatment.I sure hope umbrella hires some people that actually try to make life better for tenants. It all feels so horrible :/
• August 2023 by Larajean Florek
  This property management SUCKS. they post everywhere they are hiring and that they need Immediate help but when people do apply they ignore your application.
• August 2023 by Austin Hall
  Scheduled an interview with Corry at 4:30 PM today through email, and confirmed it multiple times. After driving from Cottage Grove to Coburg and waiting for 15 mins the personnel on-site said that he was unaware he scheduled an interview for himself. I said no big deal I can reschedule when it is convenient. He then messages to inform me that the position has already been filled, however thanks for stopping by. Very unprofessional way of conducting business! Wouldn't recommend wasting your time with this company, avoid if at all possible!
• August 2023 by Bekah E.
  I actually can't believe how terrible Umbrella Properties was to deal with. Even after seeing all the bad reviews I still gave these people the benefit of the doubt and believed the mistakes being made were unintentional. After renting through them for two years I fully believe they are trying to rip people off. Rent being raised every year by $100+ dollars with zero improvements and a complete lack of communication is just ridiculous. Every property manager hired in the time I lived there were unhelpful and acted as though I was an inconvenience. I got towed from the parking lot because my pass had fallen from the rearview mirror and even after explaining what had happened and them knowing that it was the car I had given them to be put in my files they still made me pay the full $450... for ONE day! With no apologies. I've moved from apartment to apartment regularly over 9 years and have never been treated the way I was with Umbrella. Then on top of everything else when I finally decided to break free and move out they made the process stressful and confusing. NO move out instructions were provided and they never even gave me a final move out date on paper. Once I had finally moved out the property somehow "didn't receive" my forwarding address and when I called to give it to them they said I had to call Umbrella in order for it to be official. So that's what I did, but they told me they needed it in writing and to email it over to them. After emailing it and asking multiple times for a confirmation that they received it I got no response. A month later after my move my wife contacted them to check on the progress of our security deposit return and sure enough they claimed that they didn't receive it. My wife was told that she had to be the one to email it since she was the main one on file... but guess what?! Neither of us were ever told that! So now we're here waiting for a check that they mailed to our previous address and they're going to charge us $35 if we try to put a stop on the check. Absolutely ridiculous! This place is a nightmare and it's very clear that they are trying to scam people out of their money.
• July 2023 by Jill E.
  I rented from these scammers two years ago at a property called "Awbrey Pines on the Butte". I have a 35 year flawless rental record. After returning from vacation, I noticed a pool of water resulting from a leaking toilet tank. I called the after hours service right away. More than an hour later, some maintenance moron named Dave called me back screaming at me about how I was going to be responsible for the charges. They have left me a notice to pay $3500 or leave. Guess which one I picked?!? DO NOT rent from these relentless scammers. They do not maintain the property or units. They constantly request to come into your unit for BS reasons. They lie and refuse to put things in writing. Save yourself money and aggravation and find another place.
• July 2023 by Ronald H.
  If I could make a zero star rating I would! These people are losers all the way around! We still live here but we have not had anything looked at and we have been without a dryer for over two months! They say they have no maintenance personnel but I still see people working on our properties! This company sucks! They used to be a good company till it got sold. I am getting away from this low grade property management company and I will go homeless before I rent from them again! Yes, it's that bad!
• March 2023 by Comida
  Ellen is always rude and has an attitude. Maintenance never helps?? Mold in every single room in the apartment. Maintenance let my dishwasher sit broken for 3 months after begging them to come help. Water backed up and caused a flood in my kitchen multiple times. Mail box has been damaged by someone and I can’t even receive my mail anymore. They are never responsive or helpful at all. Probably one of the worst apartment complexes I have lived in. Neighbors have screamed at me, threatened to kick my dog and to hit me. Pool doesn’t open until summer is practically over. I’m never allowed to have guests at my house, I have been told people take pictures of me entering and leaving my apartment and videos of me and my family as well. It’s truly disturbing, can’t even go outside without feeling uncomfortable
• March 2023 by Matthew Gault
  DO NOT RENT HERE !!!! DO NOT RENT HERE!!! DO NOT RENT HERE!!!!Wants to evict tenants over grandmother watching grandkids 5 days out of week claims she needs to be on the lease to be in my apartment she’s never spent the night strictly to babysit. claims they have pictures and videos proof then they would know she comes and goes apartments not worth the ground it’s on they never take care of amenities needing fixed. They think because it’s not standard to have a dish washer that they don’t have to fix it letting it flood the kitchen for 2 months. You ask me just another monopoly to control housing. Maintenance has threatened us the property manager Ellen is stuck up
• January 2023 by Chey T.
  I'm so angry with this company! I had a roommate for 3 months, she opened a storage unit in the apartment complex. When she moved out she left the item in storage, I had to pay the fee's and take out the item by myself! I requested a refund and was denied!! I threatened to take them to court! Also raising the rent yearly!! I seriously can't wait to find a better rental company! If anyone knows of a better and cheaper than umbrellscamsareus!! Please let me know!
• December 2022 by Kayla T.
  DO NOT RENT FROM HERE. By far and way the worst rental experience i have had. I moved in to literal used tampons on my front lawn, was met with extremely rude and NONCOMMUNICATIVE staff and have had FOUR different property managers in the course of not even a year and a half. the front wall of my apartment was literally filled with water from the dilapidated state of the place that it started growing mold on the walls. The same thing happened with a "leak" in the bathroom and i have lived with a hold in my bathroom for nearly four months now. They still had the audacity to raise my rent. I paid $1100 a month for a place that is constantly falling apart and staff that will not respond. they expected me to pay a full months rent on my last month when i am leaving on the 12th. DO NOT DO NOT rent from here.
• November 2022 by Crystal S.
  I would give it a zero! Management is ridiculous. We had several managers in the course of 2 years. Even if you do everything they ask, you still get screwed. Do yourself a favor and find a different property management company.
• August 2022 by A.K. B.
  Nah. Except for one maintenance personnel, I really haven't had any issues with Umbrella. I do think they should consider turning Woodland Creek into condo units the tenants can potentially buy wink wink. Even when calling Coburg I've had very positive interactions. They were here when we needed them and I don't plan on leaving anytime soon. The rent is much cheaper than NJ.
• July 2022 by Vail T.
  The complex we were renting from was bought by Umbrella in 2021. Since it was bought out, we have had the worst experience of any apartment. The management (in the main office in Coburg) was very rude when asking for simple things like receipts, and would talk down to us like we were beneath her. On top of that they lied about not recieving our payment, only to "find it" after we told them we could track the deposit since it was a money order. After we moved, we recieved less than half of our deposit. When we got the form back, the things they charged for were all lies. Despite us having pictures to prove they were lying, they kept the majority of the deposit. I would never recommend renting from them. They will cheat you out of everything.