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“I'm a regular customer here and the associates are always professional, helpful and kind. Unfailing. Of particular note is Tara, who goes above and beyond every single time. Just a high caliber person. They should give her a raise. *thumbs up*”
“Great customer service from Luka! I really appreciated his patience as we worked through getting a package sent. He remained calm and helpful despite a growing line and earned Pakmail a repeat customer. Thank you!”
“I use Schaefer’s mail service often and have for years and have always found the service to be as efficient as possible, reliable and agreeable, even friendly because I am. I don’t ever go downtown because it’s crowded and the parking situation is terrible. Schaefer’s offers a disabled parking spot.”
“We had trouble tracking a package and called because it was a time, sensitive delivery and Missy went way out of her way to help us find out all the details of the shipping and locate the package. Other UPS stores we called that day failed to help us or even be willing to but this location and specifically Missy helping us cleared it all up. Thank you so much, Missy we appreciate your help!”
“When my overnighted live animal package was mis-sorted and at risk of delay I was able to speak with staff at this location and get immediate assistance. The folks behind the counter were helpful and understanding, and escalated my concerns to their supervisor. Shout out to the manager, Gun Nelson, for tracking down and coordinating the retrieval of my package. He even stuck around during their closed-office lunch hour so I could get the sensitive cargo asap.4 stars instead of 5 because, while I got excellent help from on site staff, fed ex customer service is both difficult to access and navigate, requiring folks to advocate for themselves in person at the location involved. One cannot contact an individual office directly, and must go through the tedious process of responding to the robotic customer service agent. I think it was risky for me to ship something time sensitive and fragile through FedEx, and I will only ship non-living and low priority items via FedEx going forward.”
“Other than the US post office I generally go to this particular FedEx. The people there are very friendly and highly efficient. It's an excellent place to get passport photos and the like. They have easy to use copy machines that take a credit card. There's always somebody there to give you help. And if you're likely to not fully understand something they are happy to explain it to you.”
“I wanted to send a Thank You out to Monica at the front counter. She was very knowledgeable. She made our experience of getting a passport easy. She explained everything, including changes that have come from the State Department. She was very thorough, which assured me that things will go smoothly when processing.
She was a very professional, nice clerk that made the whole process great. Thank You Monica.”
Shipping Centers
Shipping Centers
Shipping Centers
Shipping Centers
Shipping Centers
Shipping Centers
Shipping Centers
Shipping Centers
“Sean and his staff are fantastic! They all bend over backwards to give superior customer service. Sending packages to US servicemen is hard enough. But this business makes a hard situation a happy time. I once had an important package mislabeled and sent to his business. And they held it and waited for me to call. I'll never go anywhere else.”