Best Western Dallas Inn & Suites offers a mixed experience for guests. The hotel staff is highly praised for their excellent service, making stays more positive despite some shortcomings. The location is convenient, with nearby stores and restaurants, and guests appreciate the safety and cleanliness of the premises. The rooms are generally clean and comfortable, with beds described as soft and pillows as perfect. Some rooms feature a mini fridge, microwave, and a beautiful shower, adding to guest comfort. The breakfast is often highlighted as good, plentiful, and one of the best hotel breakfasts experienced. Amenities include a hot tub spa and a workout facility, which guests enjoy. However, the hotel faces issues with room maintenance and cleanliness. Several reviews mention stained hall carpets, unwashed windows, and rooms that look dirty and run-down, with cracked tiles and leaking toilet hoses. Some guests found the rooms not worth the high price, citing ripped chairs, sprung cabinet doors, and an odd smell initially. The pool and spa are sometimes broken, and bathroom conditions could use more care. The hotel’s pet policy is strict, with a fee for dogs, and some guests felt the rooms could be better maintained for the price paid. Overall, while the service and location are strong points, improvements in cleanliness and room upkeep would enhance the guest experience.
They were going thru remodeling and laying carpet but overall it was OK
July 2024
It wasn't as clean as we hoped it would have been. The hall carpet had stains, the windows needed washing, and the breakfasts were not as good as it used to be.
