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“I took my old laptop with Windows 7 to Todd. I am a 74 year old retired bookkeeper and was beyond frustrated with email problems. He helped me right away. I appreciated his expertise and patience. I will definitely go to Todd for an upgrade. Thank you, Todd.”
“I have 3 Talons. Someone mentioned Falcon Northwest while I was playing World of Warcraft(Vanilla).I wasn,t Tech Savy .Customer support was just as important as quality. They have always been there for me.So has the quality.I only had one hardware incident out of 3 Talons.The component part was faulty.No fault of Falcon.They honored my warranty. My Talon was shipped from Florida to Medford and back in just a matter of a couple of weeks at no charge at all.Thank you all at Northwest for your years of patience with me.Thank you for EXCELLENT support,and thank you for making my gaming experience oustanding. Kirk”
“I would like to give a huge thank you to Brayden and his amazing customer service! He got us set up with a new monitor as well as an office chair. We pulled him in a couple different directions throughout our time there, he was extremely helpful and made sure we had exactly what we needed.”
“Provided excellent and helpful service on multiple occasions! I’ve purchased multiple tech gifts and my personal computer from Connecting Point. Very reliable and willing to answer any questions I had.”
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“I am so glad that I spilled wine on my laptop and then found Todd to help me. Not only did he fix my old laptop but helped me to upgrade to a new one. Todd has been very approachable and very effective in explaining things I understand and can utilize immediately. While I love my new laptop and now have a back up computer, one of the best services has been establishing a password management which is EASY and I trust. And I am certain I will remember tomorrow, next month and well into the future - where so many others have failed. I trust Todd and 100% recommend his services.”