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March 2024 by Jerad C.
Scammers just out for your money. When I got my tires replaced they told me that THEY broke my lug nuts and made me pay $160 for new ones. Then, they told me what I needed to fix on my car and quoted me $2500! I went to my mechanic that has worked on ALL of the cars my family has had and he replaced exactly what Firestone told me for $1200. And no, that's not a friends and family discount. Then 2 months later, I took my car back to Firestone for an oil change, tire rotation, and wheel alignment, because they told me they couldn't do a wheel alignment because of what was wrong with my car. I told them that I had my car fixed since I last saw them and they told me it wouldn't be a problem. I get a call after an hour of them having my car, for them to tell me that they can't get my lug nuts, THAT THEY PUT ON, off and they will have to cut them off and charge $200 this time for new ones. Then they try to tell me that my mechanic did not fix my car and actually made it worse, so they can't do my wheel alignment. This mechanic has done amazing work on every car I've had and I've never had one problem with anything he's done. Firestone is simply out for money. And the sales associate I spoke with was extremely rude and petty, I could tell it's because I didn't have them fix my car and now they're looking for a quick buck. AVOID AT ALL COSTS!
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February 2024 by matt harestad
Great service! Always recommend Firestone for tires.
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February 2024 by Patrick Berns
I was happy this weekend did everything good job but I had to go back for a second time because one of the holes was not pretty in right it's the connection to the coolant it was leaking
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February 2024 by Cara Lakin
Went in for a routine oil change, they called to tell me some of my tires were bad but when they were going to take off the bad ones they couldn’t because they didn’t have the right tool to take off the lock lug nuts. I told them I had the tool for it in my car but they said they couldn’t use it. The whole experience was weird and off-putting. I’ll go somewhere else for my tire work, thanks.
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February 2024 by Joy Ward
The team here is amazing! I'm stressed and just needing a tire repaired so I can make it back to Douglas County. It is after 6 PM. on Saturday, there is only one tech on duty with other cars ahead of me. The team was willing to make sure my tire got fixed even though they had to work late. Thank you so very very much.
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February 2024 by Linda Schmid
While traveling home to Canada, we got a flat tire. We noticed the problem as we were checking into our hotel. It was 6pm. Blake and his mechanic tried to fix the tire but it was not fixable. They put our spare on and ordered in some tires from Portland. The next day the tires arrived at noon and Mark had us on the road in record time. Can’t say enough about the first class service we received. Thank you Firestone Eugene!
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February 2024 by Cailin C.
Arrived early for an online appointment (that I received confirmation for), waited 15 minutes, to then be told that the "online appointments don't actually work". Despite it being an hour and a half until close, "Charity" told me they would not be seeing me. Threatened to call security, and the police, then proceeded to call me a b*tch. She refused to let me speak with anyone else, and insisted that she was in charge. When I asked for a number to corporate, she told me to "google it" and that she wasn't doing anything for me. Very lovely staff they have. Will definitely be sharing my experience far and wide.
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February 2024 by Rachel Yerton
I love this store
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February 2024 by Madison Grant
Quick and kind service! Thank you for getting my car running again!
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January 2024 by Neil Wilson
Charity and Hunter were very helpful on New Years Day. My battery had died at Olive Garden and they were able to drive us back over and get my car started! Unfortunately the supply shops were closed and the type or battery I needed wasn't in stocks but since they were willing to go above and beyond we were able to get home and enjoy the rest of our night. Thank you again and hope you guys have a wonderful new year!
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January 2024 by Identify as black Jamal Jenkins
They should have to rename their business to Firestone incomplete automotive service and they need to update their business hours to on Thursday if we feel like it, sometimes.
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January 2024 by Chox Peterson
Upsale. Con artists. Overpriced. Unreliable. Go to River road automotive or Sandpiper. You will be better served and appropriately charged.
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January 2024 by Karissa Keene
I would give 6 stars if I could! Charity went above and beyond helping us work through some issues with veterans' service to get new tires. My tires were in bad shape and it wasn't going to be safe traveling for the holidays. She worked really hard to get things sorted and get us in in time for the holiday. To Charity and the rest of the team at Firestone Valley River Center, THANK YOU!!! Highly recommended for all your tire needs!
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December 2023 by Jenny Dekonenko
Garbage, all the way garbage, the mechanics and front desk staff lied to me about the condition of my battery, serpentine belt, and alternator. Tried to charge me over $1k for a car that's maybe worth $500 tops, then proceeded to tell me my car would die within ten miles due to my alternator being shot. Replaced my battery for $260, got a second opinion and turns out my alternator is just fine.Have been contacting customer support for almost two weeks now, no resolution except Mark the store manager calling me to tell me he heard I have questions for him after I refused to get my alternator changed there. Bro $1200 for a 2006 Nissan Sentra? Your mechanics telling me there are chunks missing from my serp belt even though that was proved to be false? The store manager calling me and condescendingly telling me I have questions for him so I should call him back? Garbage people, garbage service, garbage prices.Oh and the battery they replaced because they said it was dead, my invoice says my original battery was in great shape. After it died. Because it was freezing in Eugene overnight.PLEASE DONT WASTE YOUR MONEY AND DONT TRUST THESE PEOPLE ESPECIALLY IF YOU ARE A WOMAN
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December 2023 by Heather W
I had an emergency issue with my car at the start of a very long road trip and Charity and John were able to get my car road ready fast (even though they were busy) with great customer service to boot! Thanks!Also it’s so nice to see so many women working at a Firestone ?
