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May 2024 by Tj Mooney
Wow Solomon was so incredibly rude and immature. I was in the drive through and he told me I had to go in to finish my transaction and I told him the previous teller had done the exact transaction for me last week through the drive through and he didn’t even let me finish the sentence and cut me off and continued to make derogatory comments. Just really sad to see a grown man speaking to other people that way. Smh
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October 2023 by Anne D.
Obviously has not gotten any better. Been banking at US for years. Wanted a withdrawal from two of my accounts through the drive through ( also have been doing this for years) was told I could only do one transaction. Withdrew 700$ was not asked what denominations I needed and was thrust 7 100$ dollar bills through the drawer without being given a choice. Not the first bad experience I have had in just the last year and have had several accounts with US over the last 22 years. I will be switching all of my accounts at US to my other bank.
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February 2023 by Brent “takehikes” Farlie
Zero customer service. Their answer to any question about being unable to log in to online banking (US Bank admitted problem was on their end) is call customer service though you already had and gotten no satisfaction. The tellers, banker and branch manager all said "make an appointment" so they could then call the same useless customer service. I attempted to place a letter via email to US Banks customer service and it rejected it as spam! ZERO help anywhere with them.CLASSIC! They just replied to this and didn't read it! I said the customer service line didn't help and they said that's who to call.
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January 2023 by Sophie Pierce
Aaron Shrope should probably not stand there laughing at people. Its incredibly rude and makes people feel unwelcome and definitely didn't make us want to open an account here.
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January 2023 by Scarlett Frunz
What a horrible experience. Jennifer at the desk would not listen, or communicate appropriately with us. Her attitude was unprofessional. When asked to speak with a manager she denied us. Would not recommend this branch. She ended up leaving us at the counter to have someone else come and walked off. Absolutely the worst bank experience. Would give no stars if I could.
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September 2022 by Patricia Smith Olmstead
Traumatic! I have been a customer of US Bank for years. I went in to report sudden death of my former husband of forty years and to provide the branch with the death certificate. I had to stand in line and give all the info to the teller. The teller had to ask a fellow worker/manager(?) a question regarding the procedure and the worker/manager was talking very loud about a sensitive situation instead of taking me aside to a quiet place to discuss this situation. The staff at that branch sure could use some sensitivity training.
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August 2022 by Theresa Smith Olmstead
Traumatic! I have been a customer of US Bank for years. I went in to report sudden death of my former husband of forty years and to provide the branch with the death certificate. I had to stand in line and give all the info to the teller. The teller had to ask a fellow worker/manager(?) a question regarding the procedure and the worker/manager was talking very loud about a sensitive situation instead of taking me aside to a quiet place to discuss this situation. The staff at that branch sure could use some sensitivity training.
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August 2022 by Chas Price
Well you make an appointment for a reason. Then sit in the lobby for over an hour while other people with appointments that are 30 minutes after yours get helped first.
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June 2022 by Art-Ch C.
worst bank ever they steal money from people. bunch of looser working in this location, especially the manager of that location, he don't care about the people he only care about they steal money from people i went to deposit over $2000 into my account to that bank because my regular usbank was closed. and went i deposited the money the computer shut down it reset it self i dint get any receive or proof of my money then i asked the lady to see what happen and she told me that she going to check with the manager and the manager was standing talking with someone an employee and he was not coming to check and when i went to ask him for help, he told me that he can't help me with anything, that i need to call usbank then i said i am in usbank why do i need to make a call? well im not going to help you, he replied i told him i just deposited over $2000 in yours bank and you not helping to see what happen, NOOOOO, HE SAID AGAIN im going to call the cops if you don't leave and told me to call usbank again if they find extra money then i will get my money back. this is the worst bank ever manager its a fucking lazy
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January 2022 by Matt Nonya
Tried calling, got hung up on immediately. Called back no, no answer. TAKE YOUR BUSINESS TO ONE THAT WILL VALUE YOU.
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June 2021 by Melissa Gillett
Absolute trash customer service! Arturo is fully incompetent at his job. He wastes precious time and sends us on a wild goose chase for something that was his fault to begin with. Can’t speak to the rest of the staff but I would avoid this CSR like the plague.
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May 2021 by Sharyn F.
53 year customer, 830+ credit rating, multiple accounts, never a late payment....you would think we might get a little respect....NO! Deposited 2 large CASHIERS CHECKS to open a trust account on May 18, 2021. Went in on May 21 to obtain 2 checks to pay beneficiaries. Nope, funds "not available" and "put on hold" by a mythical (you can't talk to them) back room. Art Rodriguez contacted the issuing bank, verified the checks had cleared and said their manager, again the "mythical" Aaron, would try to get the hold released. Nope! Couldn't be done. Deposited another large check on May 21, from an insurance company and that was immediately available???? Then to add to the insults, received a form letter saying, in part, "they were taking this action because they have information to lead them to believe that the checks (again, CASHIERS CHECKS) may not be paid!! Of course, this is a flat out lie as there was no information in that regard. They have no respect for long-term customers. Terrible!
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May 2021 by Keith K
Long term customer. Good service. Convenient Belt Line/River Rd location. Always available by phone and online.-K
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March 2021 by Ed, just Ed.
Ridiculous that we are STILL waiting in a drive through line that wraps around the building, burning through gas for one teller to process transactions. Starting to wonder if I should just go out of my way to bank at the Coburg Rd location which seems to have no problem assisting clients during Covid. I just waited in line for 20 minutes and it’s not even Friday.
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December 2020 by Jennifer Farlow
A couple of checkers are nice. But the Manger is awful! I spoke with Melissa, who told me she could wave my accidental overdraft and I spoke to the manager as well, he said it would be taken care of. They only refund me 15 dollars out of the 36$ when I called they said that's all they could do. Then don't tell me it's taken care of! When I was in tears explaining that I lost my job and still waiting for my unemployment 15 weeks later, they were just rude and cold! I feel physically ill thinking how someone could treat people like this!
