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February 2024 by FTW Tuning
Showed up in the evening and they were able to help me right away. After spending a week on the phone with Verizon and not getting anywhere, they helped me and got me fixed up in about 5 mins. Very good experience!
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February 2024 by Tyler Nichols
We came in about an hour and a half to close for help activating our new line. Chris V sat down through two layers of tech support to get our phone activated and we walked out just 2 minutes before close. Very professional and managed to solve a problem four other agents couldn't at the other company. Would 100% recommend their service! Just maybe don't show up so late
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January 2024 by Rosie Borba
Helped me with new Sim card
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January 2024 by Megan H.
Today I went in and spoke with Nico. He was hands down the best cell/internet rep I've ever had the pleasure of working with. He was honest, direct, genuine.... not to mention the eye lashes were on point! :) I could tell that he truly cared about my issue and that was worth more than I had hoped for!! I'd definitely go back for him any day!!
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January 2024 by Peggy Cowens
I had the pleasure to meet Fred, who helped move all of my old phone information to a new one. Earlier that day, I had a few negative experiences at my job and was pretty stressed out. Fred was empathetic and promised to take care of my needs. Thank goodness for Fred's sensitivity, professional demeanor, and skillful service!
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January 2024 by Courtney Purcell
I went in today after a poor experience with Verizon at Costco. I asked for a specific person to help me knowing he had helped me in the past. Xavier stepped up to help. He was amazing! He and I laughed together and he made sure I wasn’t paying for a phone that had more than what I need. Thank you Xavier for your excellent customer service!
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December 2023 by Kobe
Poor service
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November 2023 by Shane C.
They treated me very well. I came in and they got right to me, we went through my whole plan and ended up leaving with two phones with no pressure. Fred. was really nice and did a great job, he had the same phone i wanted and walked through the new features with me. I will come back to them.
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November 2023 by John Doe
No motivation to serve customers. More interested in sharing stories than dealing with the line of people waiting. Complete disregard. I'll be taking my business elsewhere.
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November 2023 by Maria Pergolesi
Bought phone
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November 2023 by CMJ
Ross was super helpful, kind and professional!
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September 2023 by Kestrel Wilder
Fred was incredibly patient and kind, and persistent in finding solutions to what turned out to be not one, but two problems! I had had okay experiences with Verizon before, but this one was great. Thanks, Fred!
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September 2023 by James Dudley
Skylar was a great help asked if needed anything before he went to help another customer...
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August 2023 by Jerry deLeon
I went in to transfer my phone and the employee started arguing with me about paying for the service when the payment was not an issue for me. He must have been having a bad day and took it out on me.
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May 2023 by JColtrane123
I've used this Verizon store several times to transfer data to a new phone, update/change my plan or buy new equipment. Most of the time there is a 15 to 20 minute wait for someone to help. Sometimes they can't solve your problem which can be frustrating. Overall I've had good experience at this store, with only a handful of negative experiences over the years.
