The Verizon store in Eugene provides convenient services for mobile, 5G home internet, and business needs. Customers can visit the store or schedule appointments online, with options for in-store pickup, free two-day shipping, express lockers, or same-day delivery where available. Overall, the staff is highly praised for their professionalism, helpfulness, and genuine care. Customers often appreciate quick and efficient assistance, with some reports of being helped immediately upon arrival or shortly before closing. Multiple reviews highlight staff members like Chris V, Nico, Fred, and Xavier, who go above and beyond to solve problems, activate new lines, transfer data, and offer personalized service. Many customers express satisfaction with the staff’s honesty, empathy, and ability to resolve issues that other companies couldn’t. The staff’s friendly and professional demeanor creates a positive experience, making customers feel valued. Despite some negative experiences with other Verizon channels, the Eugene store consistently receives high praise for its helpful staff and quality service. This combination of accessible services and dedicated staff makes the Verizon store a reliable choice for mobile and internet needs in the area.
Verizon is my only choice. As someone who travels to rural areas frequently my homeowners always make jokes like “ if you don’t have Verizon you won’t have reception”. When I had T-Mobile years ago it made my job more challenging than it had to be. Verizon is my choice for life. Thank you Verizon.
December 2025
We recently upgraded our phones through Fred Lobo at the Coburg Rd Verizon store and he was fantastic! He not only found us the best deal, but helped us compare plans and perks and with our new iPhones, we still end up saving money on our monthly plan. I highly recommend Fred!
September 2025
Gabe was a life saver and helped me over the course of 2 weeks solve a big issue on my phones. He sat with me for at least 3 hours while we reset my apple password and then finish setting up my new phone! Keep Gabe please!!! He should represent your company in management!!!
