-
June 2025 by Karen Wechner
Courtney went above and beyond my expectations when I came in to get my new phone set up. Her knowledge of how to transfer data, accessing my account when I forgot my password, and technical expertise was impressive. She reviewed my account, saved us more than $25/month, and got us two new phones to boot! Not only that, while she worked with me, she also advised the other agent about how to handle her clients' issues. She's a gem, give her a raise and don't lose her!!
-
June 2025 by Sal Jepson
The store on W 11th in Eugene is the best. If you have a problem or question ask for Clarissa. She solved a problem with porting my number into Verizon, solved it in about 15 minutes. The other store on Coburg Rd that caused the problem just told me to keep waiting, after waiting for three days. Clarissa is the best.
-
June 2025 by Tim Moomey
Needed lens & screen protection replaced. They took care of me in less than 10 min. Because I originally purchased screen and lens protection at this store replacement was $20.
-
June 2025 by Becky Miller
The woman who was there on Wednesday June 4 was very rude so I will not go back there
-
May 2025 by Frank Moser
Very fast and professional. Very pleased
-
May 2025 by Smith Pineo
Anthony at Verizon Victra in Eugene, Oregon, was cordial, knowledgeable, capable, articulate and helpful. Anymore, I don’t take these characteristics for granted. I was grateful that this phone/plan upgrade experience went so smoothly.
-
April 2025 by Christine Hoffman
Caitlin provided a professional experience. She managed to serve multiple clients simultaneously while keeping a genuine, upbeat attitude. She was knowledgeable and put me at ease while we navigated multiple steps to complete transferring phones and porting my business number. Thank you
-
June 2024 by Mimi Johnston
Our associate Jodan was wonderful! He helped me transfer my mom's line over to my account and set us up with new phones. He made it super easy and was really helpful.
-
June 2024 by Rachel Tennant
Staff ordered a new phone and gave me a 1-2 day estimate for when it might arrive. After SIX days, I went back to the store for an update. After waiting to get buzzed in, waiting for a staff member to acknowledge me, and waiting for a staff meeting to end, it was about 30 minutes before someone assisted me. My phone was not there and they proceeded to tell me there was no way for them to track it or estimate when it might arrive. The person assisting me felt it necessary to point out if I shopped online instead of in this store I would "still need to wait for shipping time" as if that wasn't obvious. At least then I might have an estimate of when a phone would arrive. Disappointed to say the least, I will not be shopping here again.
-
June 2024 by Thomas Burns
I was disappointed because although it’s advertised as Verizon it’s a private company.
-
May 2024 by Happy dawg
Tried to return an item to this store where I purchased it at 3 days ago I paid 305 for the item up front and $329 with activation and though I knew about the restocking fee of $50 they couldn’t and frankly wouldn’t figure out how to give me the right amount of money back $255. This is the second time I've had issues with the store after purchase. Will never use them again.
As a side note I contacted verizons customer service and they refunded me the whole $305 with a ten minute phone call.
-
May 2024 by Randall Banks
Terrible sales and manager all about sales.
-
May 2024 by Teresa Valliere
Helpful
-
May 2024 by Lou Cyr
Jordan was excellent
-
May 2024 by Heather Pratt
Courtney was awesome! So helpful and transparent about everything. I’m so glad I was able to have her help today!
