This Verizon Victra store on W 11th in Eugene is noted as the best location for solving problems efficiently, with specific praise for its knowledgeable, capable, and helpful consultants. Reviews highlight smooth experiences for phone upgrades, plan changes, and transferring or porting numbers, often completed quickly. The store offers a full range of devices and accessories, and provides professional, genuine service. For those who originally purchased protection there, screen and lens replacements are handled promptly for a minimal fee. The dedicated staff is commended for making complex processes easy and for providing a trustworthy, upbeat experience.
Used to be a nightmare to go into any phone store including this verizion location years ago. However the Manager Justin made the entire experience smooth and fast. Hopefully Verizon pays that man well because he has that store dialed in.
July 2026
After being on the phone with customer service, in a far away place, I ended up going to the Verizon store and they were able to fix the problem in a short time.
June 2026
The most painless phone store experience ever. Eve was the coolest and made the process of upgrading my phone smooth and easy. Great customer service, great sense of humor, and I'm super happy with my new phone. Thanks y'all!
