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February 2024 by Vince Hendricks-Davis
You know, I've done a bit of business at O'Reilly's since they've come to Florence and have had excellent service. Unfortunately my wife was sent down there to get her battery tested yesterday and got laughed at and belittled because she doesn't know anything about cars and didn't answer (the guy behind the counter) Brian's questions properly.Now my wife's a tough woman and I can tell you personally it takes a lot to get to her, but this experience nearly brought her to tears. You've lost my business for life!Great place to send your wife gentlemen if you want to see her get belittled and laughed at.Don't worry, Thanks Dan, at Les Schwab, for helping my wife while I'm working out of town.......Update......A generic automated message here with a link to your website isn't going to, as you say, "make the mark"!If you really want to make it up have Brian reach out to my wife and personally apologize. We are not hard to find on social media. The whole community knows us. That will be the only way. I doubt you will though.
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January 2024 by Jim Tate
Friendly and knowledgeable staff
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September 2023 by Elizabeth Ivy
Anthony & Mike gets 10 stars! Took extra time to help us check our RV batteries. Very helpful and friendly service. Thanks guys!
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September 2023 by E. I. Taylor
Anthony & Mike gets 10 stars! Took extra time to help us check our RV batteries. Very helpful and friendly service. Thanks guys!
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August 2023 by Andrea Yancey
Anthony and Dustin were exceedingly helpful when our van broke down. They helped us get everything running so our family could continue our road trip. It's scary being broken down so far from home, but the staff here were very friendly and knowledgeable and extremely helpful.
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July 2023 by Susan H
Excellent service from Lu and all. Had an alternator go out on our 2003 F250. ORileys had all the parts and made great suggestions too. Had extra tools that missed our tool box. Thank you for helping us out!!
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July 2023 by Dion Clark
Thanks to new dude who got into my key fobs and did batteries...has the touch!
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June 2023 by A Divine Canine
They had everything I needed and the counter staff was helpful.
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May 2023 by Randal Hill
If I could, I'd give this place 100 stars! I was stuck in Florence on a Saturday afternoon 75 miles north of home when a serpentine belt shredded. Chris at this store got permission from the manager to give us a hand. Believe it or not, he replaced the belt and had us on our way within an hour. What a great guy, and what a great store!
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May 2023 by Alan Kopilec
I called around for a part. Napa had told me to find one on ebay and that was disheartening. I called O'Reilly's and the nicest sales associate in town located it, ordered it, and said I can pay for it and pick it up in two days. The call took 2 minutes.
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May 2023 by Josh Suter
Always got what you need lf not then the next day
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April 2023 by Lily Flowers
Today, Monday at 930am, I went in to get an air filter and washer fluid. Brought my things to the counter and stood there like I was invisible. I said “Hello?” a couple times. I could see two people working in the shelves who could very likely see me, but did not address me whatsoever. Then finally a guy came up, gave me no eye contact or greeting whatsoever. The only words he spoke to me was my total, and asked if I needed a receipt. I was not thanked or given any sort of pleasantry. Made me feel like I was bothering them. What a bummer.
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February 2023 by Rachell Ortiz
I needed new head lights. Ran into O'Reilly's not having a clue what I was looking for. Lu helped me get all parts needed AND replaced the light bulbs. Amazing customer service!!! For all our car needs, we're going here
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February 2023 by Brandon Renfro
Worst auto parts store in the United states! People that work here are just young children you don't even know how to tie their shoes let alone fix your car
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January 2023 by Ron Preisler
Wonderful service. The mechanics were not there yet and the manager installed my new battery in between taking care of another customer.
