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June 2025 by Don Voeks
Extremely helpful and very patient people. I’ll use this store rather than the big ATT store on Division. Absolutely no pressure while i made up my mind about which new phone i wanted, and the help in setting up my new one was great.
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June 2025 by Brian Wood
First off I feel Sean the associate that tried to assist me did what he was able to do . The problem was not being able to reactivate my replacement phone after my original phone quit working. After paying off my galaxy s22 ultra so I could upgrade to a new phone and spending an hour in store I was informed that not only can I not upgrade but the phone I had just paid off could not be activated. In result I am no longer an att customer and have taken my business to Verizon where I was able to get a brand new iPhone 16pro max and a Samsung galaxy s25ultra for free while paying less each month for service equivalent to what I had with att. And on top of that I was only in the Verizon store for about 5 minutes.
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April 2025 by Carol Buck
Sean helped me and did an excellent job with his knowledge, help and customer service.
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April 2025 by Reese Pacheco
Sean was super helpful, kind and knowledgeable!
Highly recommend!
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April 2025 by John Woods
They help me very much here, thanks.
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April 2025 by Bonnie Glenn
Sean is very helpful and patient!!
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April 2025 by Carly P
Had the pleasure of coming to this store, I'm glad I chose to come here because the guys here are awesome. They offered to help set up my phone but I already knew how. Give them a raise!
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April 2025 by Rochelle M
The employee working there was super helpful, got my screen protector put on and acknowledged me as I walked in
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June 2024 by Hector Lopez
Very efficient and friendly service. They helped me out right away. Greeted at the door.Great people 05/18/24
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March 2024 by LT T
This store pulled two illegal bait-and-switch cons on me. First, they told me if I traded in my phone, I could receive a Samsung 24+ Ultra for free, but that I had to order it online myself. When I ordered it, AT&T responded days later I would have to go to the store and show my ID and then order it. A circle jerk! I went to the store and they told me I had to talk to the manager, Mario, who was at another store. I went to the other store, and they never heard of the guy. The next day, I went back to the original store and the manager was there. He told me the phone would not be free, that it would cost an extra $8 a month. Bait-and-switch number one. So I looked at the advertisement next to the phone and it said the phone had a 512GB memory and with my $1000 trade-in value, it would cost me $300 (about $8/month for three years). So I told Mario the manager that was fine. He then told me the new phones don't take SD card for memory expansion. I said the 512GB memory should be enough. He then told me the deal was for a 256GB phone. BAIT AND SWITCH NUMBER TWO!
I showed him the card and he blew me off. So I left. But then I went back two minutes later to take a photo of the ad, and Mario had removed it.
This is illegal as hell, folks. I have reported this store to the BBB.
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March 2024 by Cory M
Worked with Mario and had a great experience. Mario was knowledgeable and helpful in answering all my questions. I was able to upgrade my phone in a quick and timely manner without issue. Thanks Mario!
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February 2024 by Mary Johnson
Mario, the manager at the AT&T store on Burnside in Gresham has been so helpful. I needed assistance with multiple issues (changing billing accountability, changing our plan, getting new phones with the current offer). He was able to direct us on the first two issues and then help me get the new phone I wanted. Mario is very knowledgeable, professional, helpful and friendly. I would strongly recommend this AT&T store to any of my family or friends.
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February 2024 by Wondu M Kelbessa
I just called 5 minutes ago the person hung up the phone while I am talking! Disrespectful! May be due to my accent! Lucky enough I speak two other languages of my mother!
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December 2023 by Garrett Bredall
Customer service was extremely helpful I really appreciated the time and effort that was put into resolving my issue
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December 2023 by Samantha Stone
Awful customer service, made clear they only cared about $$ and not helping their customers.
