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June 2025 by Carl Gehring
Did a great job clipping our dogs nails and taking care of their anal glands.
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May 2025 by Charlene Guyett
They were so helpful. I adopted two cats, and they were brothers and it was amazing, and I love that all the things they have.It put smart for my cats.
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July 2024 by robin farthing
Worst customer service I have experienced in a long time. I saw 6 employees and I couldn't get any help. When I asked for help, I was told someone would be there in a few minutes. I walked around the store and saw 3 employees stocking shelves. When I asked if they could help me, I was told, " that's not my area or department", I can't remember exact words. Very rude.
July 2024
I'm not sure if the management changed or there are new employees. I ho into this store about 1-2 a week. Always friendly. The store is clean. The only thing I would have to say that is negative, they don't keep enough of the brand of cat food I buy. It's a fine place to go.
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June 2024 by Shelly Hurley
They're great
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June 2024 by Jenna K.
There is not much to share about my experience a because all I did was just go in and purchase some frozen raw, species appropriate diet for a stray kitten that I've been feeding.
I will say though that the price for animals to eat healthy is unacceptable, in my opinion. It really shouldn't be this expensive to feed animals what they are supposed to eat so they can thrive, and not just survive.
Karen Becker is a phenomenal veterinarian who is light-years past , conventional vets, in terms of an inappropriate diet for a cat and dog and what they should actually be eating for optimal health. She had stated something one time and it stuck with me every since I heard her say it.. I'm going to paraphrase, but she basically said cats and dogs have bodies that allow them to basically be nutritionally abused for quite a long time in same cases before they ultimately parish. Where as, say, a snake, for example, will die pretty quickly if you try to feed it food that a bunny would normally eat and same goes for bunny with food for a snake.. if it's not eating the diet that is species appropriate for it they won't last very long whether they try to eat it or not.
She said cats and dogs start to enter this sort of gray area..and this is where she said that they can be nutritionally abused(think kibble and man made dog and cat "treats" that are heavily processed with all sorts of colorful dyes and ingredients that should NEVER be in items meant for consumption of ANYTHING!)for lack of a better term and so they won't die right away, but there is no doubt what so ever that they will ultimately experience declining health and quality of life all the way up until they do actually die, and it's usually a very painful and undignified death, and almost always far before their time.
Anyways, I really could go on and on forever about this topic because I'm passionate about it. People need to start waking the f up and do some research on what a species appropriate diet is for your pet and why it's absolutely critical that they be fed one. They deserve nothing less!
I highly suggest the documentary "Pet Fooled" which you can find free on YouTube. It is a bit dated but most of the information is just as relevant, maybe even more so, today.
And look up Karen Beckers work. I believe she has a website. She is just a wonderful human being and I really look up to her.
Okay, well that's all I wanted to say to all you animal lovers out there that have pets.. they are so precious and they rely on you to make good decisions for them. Please start feeding them a species appropriate diet. It really isn't complicated at all. It tends to be a little bit more expensive but it helps tremendously if you buy in bulk and you buy directly from the butchers.
And you especially need to make the switch if you have a sick animal that has some sort of disease, like a cat with kidney disease. People need to mix a correlation that there are animals sickness is 100% absolutely without a shadow of a doubt, a disease of the pet owners own making. It's 100% your fault got your cat or dog has a preventable disease mostly and mainly because of what you decided to feed your pet.
And that might be hard to hear and definitely can't hurt a lot when you realize that you created disease poor choices, but there is an upside and the wonderful part about this is that you can choose to change the way you feed your animal.. this is, of course, if your animal hasn't passed already. Make the changes now! Like I said before, they absolutely deserve a species appropriate diet and does thriving body and mind that develops from it!
If you're just starting out PetSmart has a lot of great options for quick and easy readily prepared raw meals, they're usually in the frozen section but there's some options for freeze-dried raw food as w
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June 2024 by christie angelique
Love Petsmart, it is where I shop for all my pet supplies??⬛❤️?
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June 2024 by Corey Moon
I went in to buy a fish for my fish tank. I knew what I wanted and I have knowledge of fish. I told the employee what I wanted and she insisted on knowing where the fish was going to be homed. I said I have a setup that will work for the fish. She walked away and sent another employee over to ask me the same questions. I finally gave up and walked out of the store only to be told as I'm walking away " I will sell you the fish I just need to know what tank mates it will have." The whole experience was horrible. I called the store after leaving and asked to speak to the manager. I explained what happened and he told me that they have a right to ask that question, that they have a responsibility to make sure all the animals go to a safe home. Which is quite ridiculous since there are feeder goldfish in a tank right next to everything, if I was buying those no one would bat an eye. When I tried to explain that I don't need to be told how to take of fish that if I had questions I would ask, he very condescendingly said "well what kind of tank do you have?" Which sent me over the edge. This is not something I do. I was left irate and my hands shaking. I will never shop at PetSmart again. I took my business to Petco where I left happy and was greeted with friendly people. I will actively be telling people to never shop at this store or any PetSmart again.
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June 2024 by Michelle Mayfield
Wonderful, helpful staff with great attitudes. You can tell they enjoy working there and as much merch as you could possibly hope for! Their shelves are always stocked.
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June 2024 by Jaclin Robinson
Everyone was so friendly at the Petsmart In Gresham Oregon. I will definitely be going back and asking for the same groomer. I would list her name here, but I can’t remember it. I will just ask for the groom that did her the last time. She did a wonderful job and my dog looked so cute.
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June 2024 by Olivia D.
They just need more products for rabbits in terms of fur mites.
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June 2024 by michael bradshaw
Great order & delivery as always great job
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May 2024 by Julie D.
My husband and I have shopped at this specific location for years (even through local friends ?). The reason: Customer Service. As you can imagine, animals are often dumped on their premises, which is often traumatic to everyone given the unhealthy conditions these animalsare abandoned in. What's incredible is the employees true compassion and love for all animals; putting the care of the animals first.
We highly recommend Gresham Petsmart and the wonderful management, cashiers, and general staff. A huge shout out in gratitude for putting the health and welfare of precious animals first.
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May 2024 by Toby Johnson
I don't understand people some times and it's discrasfull and even more so when it's the manager tia people are paid to follow her what a rip off get your money back beacuse her customer services is more like discrimination I have 12 years of customer service and I now that it would be a lawsuit no problem hr do your job this Is not your customers problem if you allow it then it is
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May 2024 by Ashlychee
A great place to get your cat seen at the vet, and to buy apology gifts afterwards
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May 2024 by Jd
This petsmart needs to look into who they employee. One of their employees by the name of Katie, and her mother had tried to steal my lost cat after I found out of her whereabouts. They were uncooperative and unresponsive with me, therefore forcing me to turn to multnomah county police and file a report for a stolen cat. It was only then when progression of her return took place, but only through thr officer, as Katie didn't respond.
I contacted the store manager, and she knew of this situation, but didn't put pressure on the situation to return the cat as the runner of a pet store! How ridiculous.
Katie ended up asking for compensation of the shots she got my cat, however also did a second time THE DAY OF thr meet up, went and got my cat shots again without my consent, just to slap on additional compensation fees, which I never gave consent to. Katie and her mom who both works here pressured me for 525 dollars for her return, and around 175 of that was unessesary. Then afterwards, the officer said the mother kept trying to argue with him over their entitled stance that they should deserve to keep the cat.
I HIGHLY recommend avoiding doing any business with this petsmart, as they have no moral care nor regards in who they employee that gives this store a tainted image.
Ive already ppsted this on NextDoor and Yelp.
Please, shop at another petstore, and I hope Katie is let go for the betterment of the company.
