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October 2023 by William j Pray
Been alot of help getting in to an apartment. She Took time to go over contract on her busy over load day. Thanks Danni.
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August 2023 by Toni M.
I would give it 0 stars if I could. That place is horrible. If the rental price seems too good to be true it's because it is. After the first year when your lease is up, they hold you hostage by saying either sign a new lease or we increase your rent $200+, they stay within the law of increase, but after only a few months being here you won't want to sign a new lease. There is so much crime and they claim to have security driving through the parking lot but they don't. There is dog p*** everywhere and unsupervised small children running around, most the time naked. People get their cars broken into and management does nothing about it. They sure want your money but don't want to try to keep your home safe. And maintanance is lacking. They rarely fix anything in a timely fashion. The plumbing needs to be updated, every week there is a new notice that they have to shut the water off to some or multiple buildings for plumbing reasons. The pool has been open only a few days during the summer and not even on days that are the hottest. Parking is a joke. Too many assigned parking spots are empty and not enough visitor spots. Also you don't even get a parking spot near your front door, most people have to walk a distance to get to their apartment once they park in their spot, meanwhile there are spots someone else is assigned to outside your front door. When you request a spot closer or you email them about anything they never respond, but they sure remind you when rent is due and how much and are Johnny on the spot with late fees. If I had known how crappy that place was I would have never moved in. I hope this review saves someone a year of hell that you can't get back.
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August 2023 by Tydreona Carter
Since nobody can return my calls I’ll let you guys know please save your time and energy I moved out for months ago it took them 30 days to “ figure out “ my deposit then it’s taking additional two month to even receive my check with I still haven’t received a call this place at least three times a day. Nobody returned my calls or my voicemail. I called corporate on many occasions nobody seems to ever be in I’ve never dealt with anything so careless and frustrating like this in my life. And in Oregon by law if they do not send your deposit within 30 days if you moving out if you go to the courthouse, it will double so with that being said they are leaving me no other choice, but to go to the courthouse and I will be filing against them. Looks like I’ll be getting a even bigger check then what they are trying to give me my deposit was 8,889 times that by 4 because I know I’m not gonna have my check this month they are doing nothing, but making this a bigger problem for them. The only good thing about these apartments are the maintenance men. They are the best things there.
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August 2023 by Kelsey Black
The property manager, Dani, is so nice and helpful! I’ve had nothing but great experiences with Avenue 5. Highly recommend.
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August 2023 by Kelly K.
Disgusting grounds-loaded with rubbish and dog waste, dysfunctional property management, perpetually broken appliances and amenities. Save yourself-run!
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May 2023 by Kevin Bekker
I was a resident at this property for two years and experienced numerous issues with the property and property management team. The most shocking is that I moved out in November of 2022 and received my deposit check a few months later. The deposit check was returned due to insufficient funds. Almost six months later, I haven't received my deposit despite numerous email messages, phone calls, and in-person visits to the property.The other issues are more mundane; they failed to respond to any of my maintenance requests for the entirety of the time I was at the property. The management staff was terrible at proactively communicating during times of need. Example: we had a massive snowstorm that was causing the carports to collapse and damage vehicles. We had no warnings or notifications from the property management, so proactive residents went door to door to warn those using covered parking.We had issues with vehicle break-ins. Lots of them over three or four months until they started fixing outdoor lights and patrolling the parking lots at night—no word from the management team.Last but not least, the property has RATS. I'm assuming this was because of how the property managed the trash. They have one trash compactor, and it was either broken or overflowing.
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May 2023 by B
Management nightmare. They switch management all the time. The request to fix appliances have been ignored and took months. Prices are changing and high. They painted the parking spots and They towed my car after blocking off our paid for parking spot and having no guest parking available. Prior to this painting of the parking spots no car has been towed for the whole year.They just do as they please and are unhelpful to the tenets.Not to mention all the old dirty and broken pieces of the house. A broken window took 8 months to fix. Improperly “fixing” a garbage disposal then taking months to come back.I don’t recommend living here unless you just want to be frustrated and in debt
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May 2023 by Michelle Condit
They don't do repairs in a reasonable time over three weeks waiting for repair to washing machine, two years waiting for repair to broken window. Bad place to live.
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May 2023 by Jesica B.
We just moved here just a few weeks ago and have already been wildly disappointed. A lot of things were broken or missing upon move in and we have literally begged them to get it fixed but haven't gotten even a single email response or plan for fixing or date scheduled, nothing. The only thing we've gotten was them writing on a sticky note that they'll contact maintenance and then no follow up or anything. Even was told on the phone we'd get a reply / update via email and got NOTHING. One of our windows is completely missing a screen, they could easily take one from a vacant apartment to give to us in the mean time but nothing. Another screen is sliced open. Another window is completely BROKEN and we can't even open it. Not only that, the laundry room doors don't close all the way, and our oven handle just broke. I wish i had any hope that contacting them for that would do ANYTHING, not to mention our stove is missing drip pans and I'm sure I have to pay out of pocket for that. Another thing, our mail key wasn't even the right key. It opened a mailbox to a completely different apartment. They said they'd give us our mail key today and we got no call, no email, literally n o t h i n g. We are obviously nothing to them. I walked by the office after using the gym and saw them on their phones. Seem so busy. I really love the spaciousness of the apartment and the semi-quietness of the neighborhood but the fact that we aren't even heard or cared about is really disappointing and we are seriously let down. I wouldn't recommend them
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May 2023 by guccimepoochi “guccimepoochi”
Management nightmare. They switch management all the time. The request to fix appliances have been ignored and took months. Prices are changing and high. They painted the parking spots and They towed my car after blocking off our paid for parking spot and having no guest parking available. Prior to this painting of the parking spots no car has been towed for the whole year.They just do as they please and are unhelpful to the tenets.Not to mention all the old dirty and broken pieces of the house. A broken window took 8 months to fix. Improperly “fixing” a garbage disposal then taking months to come back.I don’t recommend living here unless you just want to be frustrated and in debt
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February 2023 by Kaci Cabell
When we first moved in a couple years ago, staff was amazing. Maintenance was on top of any issues & never had to wait long for any repairs, people working in office were super friendly, rules of the apartments were followed by tenants etc. Not sure what happened but now you can’t get ahold of maintenance to fix anything if your life depended on it (we have a LONG LIST that is being ignored despite calling office, making multiple online maintenance requests etc.) They charge for “parking” when it’s literally just a normal parking spot with a # that nobody acknowledges, someone parked in your spot half the time, & have the nerve to raise rent when we aren’t even receiving the services we pay for anymore. This complex used to be ran professionally, now it seems to be a joke.
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February 2023 by Kelly Rico
Live here if you want to over pay rent for a place that ignores your maintenance requests. It started out as a water bubble and eventually ruptured. It’s been almost 3 months now and nothing has been done.
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February 2023 by Janice Mancine
The wait time to replace a broken clothes washer was too long.The maintenance guys did a great job on installating new one
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February 2023 by Emily L.
New management what seems like every week. We have upstairs neighbors who have violently harassed us, bring dangerous materials into their apartments (car batteries, trash from the dumpster, bags full of garbage leaving the steps cluttered) with no help from the office. In addition, we have had to call animal control 6 times on their aggressive pitbull that is loose in the stairwell often and that has tried to attack me and my small dog several times ( most on video and shared with office staff). The office has done nothing to penalize our upstairs neighbors, even after nearly a full year of noise complaints, police reports (car broken into, my boyfriend was threatened by this neighbor with a KNIFE). No help from the office. No one to answer the phone. No follow up. Do not live here!! They refer to their tenants as "customers". We are not customers. This is not a product we are buying, this is people's home. Show some respect.
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January 2023 by S W.
I should start this review off by stating I don't live here. I was very interested in renting from here but based on their unprofessionalism and all these horrible reviews, I will steer far from this place and i suggest you do too. These reviews are quite frankly, frightening, especially the rat problem? I scheduled a tour that they didn't show up to!!! I didn't even get a phone call. I sat there for twenty mins waiting and calling and heard nothing back. I left two voicemails still wanting a tour, and to this day have heard nothing back from them. The other reviews of actual tenants stating they don't ever answer their phones means not only are they blowing off perspective renters but current renters as well. I've called five times, left two voicemails and have yet to talk to an actual person. Don't waste your time. There's too many apartment complexes out there for their customer service to be this abysmal.
