Verizon offers a range of mobile, 5G home internet, and business services, with a focus on customer satisfaction. Customers have praised the helpfulness and patience of staff members, like Crystal and Bernice, who provide informative guidance without rushing or pressuring clients. Many appreciate the convenience of online appointments and in-store pickups, alongside options like free shipping and express lockers. While some customers noted issues with the management style, others highlighted individual team members, such as Sean, who excelled in customer service and product education. Overall, Verizon aims to deliver professional service, ensuring that customers receive the support they need and have a smooth experience, whether upgrading devices or addressing inquiries about international phone usage. The store also features a kiosk for bill payments, allowing for a hassle-free experience.
Krystal spent three days correcting an order for my son’s phone. She went above and beyond, amazing customer service.
April 2025
Had some issues with our phones. The staff were helpful and resolved them.
March 2025
Crystal was a great help! She was very informative, gave us options, and got us everything we wanted! She was patient with us taking time to decide, and she made the process go smoothly!
