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February 2024 by Fred Stock
Nice store. The manager is brash and can embarrass her employee. When I came there, no other customer was there. All the employees looked at me pissed off. I said something rude which I shouldn’t have. Sean was great. He was patient teaching me about my new phone. He did a great job! I have been a retail manager for over 20 years in a very high traffic sports store in Los Angeles, it can be hard.Thank you Sean!
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January 2024 by M D
They have always been good to us, giving us professional customer service and helping us with our problems. I like that there is a kiosk you can pay a bill and not have to talk to someone. The manager at this location helped us with our situation and made sure we understood what to do and had everything we needed as far as receipts.
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January 2024 by Mark Carlson
They are very helpful and spend the time explaining the features of the phone.
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December 2023 by Don Z.
I get viruses continually every day. Thank you. Please resolve Problem does not go away
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November 2023 by Kent Ha
Changing phone carriers is never something many look forward to - let alone, cross their mind. However, when rumors were leaked that T-Mobile would be moving legacy plans to their newer plans, this immediately became something I constantly thought about as I couldn't afford to pay double the price.One of the first stops I made was the Verizon store at Gresham Station. Andrew immediately greeted me and let me explain the situation while understanding that I was only in the research phase and would not be signing/transferring anything until the news was confirmed the following week. This didn't phase Andrew at all - in fact, he continued to work with me to find a plan that suited my needs without using any sales tactics.When we finally aligned on a plan that matched, Andrew handed me his business card and said that I could text him with any questions. Little did he know, I would be taking him up on his offer and asking him questions every other day for the next two weeks.During those two weeks, I went to AT&T and sadly admit, other Verizon branches to see if the offers varied and out of all of these experiences, none of them compared to Andrew's. The level of care, and willingness to work with me and remember the facts is what made me return to officially become a Verizon customer!Even after signing the contract and needing to wait to port the number over because of my complex situation, Andrew still worked with me instead of telling me to call customer service. His level of dedication to serve the needs of the consumers is why I am happy to have become a Verizon customer and will not be switching phone carriers anytime soon.
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November 2023 by Mark Larizza
2 guys came to my door and hooked me up with a Verizon phone plan, promising a home internet plan bundle aswell. After I got the phone in, I find out home internet isn't included but separate, also, the phone was too small for my hands compared to my other phone.So I kept my home internet and went to get a exchange and these guys said since I opened the box, it'd be $50 to exchange it. I said don't pull that fee on me so we went ahead and got the phone exchanged since the manager seemed to give the person helping me a go on it.At the last minute they added the $50 to the down payment on bit of a bigger phone. I walked out. Went to 2 other Verizons and was suggested to call customer service. Ended up getting the $50 as a credit on my account.Now what they also failed to do is tell me they have a bigger phone of the same kind.Again, how the hell would I know what the phone looks or feel like when these two shills came to my door and promised something that isn't true and got me signed up for a phone I have no idea what it looks or feels like in my hands? And to try to charge me $50 for the open box? I understand if I had gone in the store myself and looked at the phones in person but to still do that after the fact? Wow.Restocking fee? More like, CORPORATE GREED
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November 2023 by Kent H.
Changing phone carriers is never something many look forward to - let alone, cross their mind. However, when rumors were leaked that T-Mobile would be moving legacy plans to their newer plans, this immediately became something I constantly thought about as I couldn't afford to pay double the price. One of the first stops I made was the Verizon store at Gresham Station. Andrew immediately greeted me and let me explain the situation while understanding that I was only in the research phase and would not be signing/transferring anything until the news was confirmed the following week. This didn't phase Andrew at all - in fact, he continued to work with me to find a plan that suited my needs without using any sales tactics. When we finally aligned on a plan that matched, Andrew handed me his business card and said that I could text him with any questions. Little did he know, I would be taking him up on his offer and asking him questions every other day for the next two weeks. During those two weeks, I went to AT&T and sadly admit, other Verizon branches to see if the offers varied and out of all of these experiences, none of them compared to Andrew's. The level of care, and willingness to work with me and remember the facts is what made me return to officially become a Verizon customer! Even after signing the contract and needing to wait to port the number over because of my complex situation, Andrew still worked with me instead of telling me to call customer service. His level of dedication to serve the needs of the consumers is why I am happy to have become a Verizon customer and will not be switching phone carriers anytime soon.
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October 2023 by Kevin Scott
Horrible customer service. The manager clear does not know what they are doing and they need more training on new products and technology.
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September 2023 by Shanna Chinn
So yesterday I've never been so embarrassed and demeanored by another individual, then what I experienced by a Verizon representative by the name of Austin. From the beginning to the end of the entire interaction, which accumulated to two separate events, and an extreme amount of my time trying to fix what he has caused me. Because he felt he had an inkline that I might be doing something other then what he thinks I should. He not only called me out loud in front of a bunch of people but accused me of doing things or might be doing things. Even after I said I would pay my bill the next day and come back for my order. He made it clear that we wouldn't be getting anything, not even after I paid my bill. He pretty much told me I would no longer have service with them, as he is smirking the whole time. From the minute we walked in the door and the comments he made towards us, my husband and I were both unsure of what was going on and why was he discriminating against us, and treating us so poorly. Yeah we don't come from high class but we don't deserve to be treated like we aren't customers just like everyone else. Never will I ever go back to that location, but I'm now afraid of more retaliation from him since we called and immediately our restrictions were lifted. But because of his actions my phones I wanted added to my account can't happen because of another mistake on Verizons end making my bill due date different then the one I asked for. Thanks for the welcome wagon there I feel like I already dislike my service provider I currently have service with. Be aware I guess is what I'm hoping to help someone else so they don't go through the same situation.
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September 2023 by A
I have major account problems everytime I go to this store and make changes to my account/devices/service. This is a third party store not a corporate direct store. Avoid even if it means driving further. Edit: if whoever replied is the owner of the store, I need you to call me or give me a number to call. The official Verizon customer service team could not reach your store (no one answered the phone, and there is no email to reach) when trying to resolve my issue. I am stuck with no solution as of now as I am out of country and cannot come to the store, and your store won’t answer the phone.
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August 2023 by Mandie W.
Absolutely abhorrent! I waited for thirty minutes and spent another thirty minutes picking a phone and plan. The sales person added on $18 per month for insurance and a one time fee of $29.99 (to setup the new phone) without permission. Once this was corrected, I paid over $1,200 (for new phone and two cases). While reading the contract, I noticed Verizon was trying to have me sign a clause say I am responsible for making 36 monthly payments towards the cost of my new phone. I declined to sign this as I just paid for the phone in full. I then asked what happens to the $530 credit (paid back to me in the form of a discount on my phone service over 36 months) if I end my service prior to the end of the 36 month period? The sale person said I would forfeit any further reimbursement beyond what I received (in credit) over the length my service. So if I canceled the service after a month, Verizon would keep a phone they valued at $530 (less the one time credit of $27). I said No! The manager said but that is just what we do. Read your contracts Verizon is defrauding you.
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June 2023 by Brenda DeMarrias
Got my new and the latest of phone for my prepaid service and all went well and the guy putting my screen cover actually replaced the one he put on at purchase as it had a dust particle in it. Thank you and the customer service was tentative, greeted us quick and we're knowledgeable of all aspects of the sales process. Even switched my service and gave me my same number free of charge. Thank you!
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June 2023 by Scott Smith
i’m not going to take the time and go in for detail bey they screw me over today I pay the lady 30 bucks to transfer all my stuff and make sure everything’s cool and she dropped the ball and I’ve been dealing with it for about four hours now on top of the three hours she had my phone.
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June 2023 by Itsyaboi_ Mason
10/10 it's a great store. I highly recommend to y'all ????
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May 2023 by Elita Mitchell
LOVE this VZ corporate location!Great Customer Service and Letta and her team are the BEST!
