Verizon offers a range of mobile, 5G home internet, and business services, with a focus on customer satisfaction. Customers have praised the helpfulness and patience of staff members, like Crystal and Bernice, who provide informative guidance without rushing or pressuring clients. Many appreciate the convenience of online appointments and in-store pickups, alongside options like free shipping and express lockers. While some customers noted issues with the management style, others highlighted individual team members, such as Sean, who excelled in customer service and product education. Overall, Verizon aims to deliver professional service, ensuring that customers receive the support they need and have a smooth experience, whether upgrading devices or addressing inquiries about international phone usage. The store also features a kiosk for bill payments, allowing for a hassle-free experience.
Sabrina was great! Best personal customer service we’ve experienced! Handled our transaction with professionalism and kindness!
June 2026
Customer service is very good; they answer all your questions, and it’s a good phone plan. They speak English and Spanish.
May 2026
Angela S. was very, very helpful in helping both my husband and myself in fixing a lot of problems that were on our phones. She was kind and informative!
