Dick's Hillsboro Honda Service has built a strong reputation for friendly, helpful, and efficient customer service. Customers appreciate the team’s willingness to go above and beyond to get cars back on the road quickly, often sourcing parts and completing repairs within hours, even on weekends. The service department is noted for its professionalism, with staff members like Gonzalo and Matt consistently helpful and courteous. Customers mention that the entire team is friendly and easy to work with, and they often receive timely updates about their vehicle status, making the experience smooth and stress-free. The dealership's service staff are recognized for their patience and clarity in explaining repairs and maintenance, helping customers feel confident and well-informed. Loaner cars are available, adding to the convenience of the service experience. The check-in process is quick and pleasant, and the staff’s professionalism shines through at every step. In addition to service, the dealership’s sales team demonstrates genuine care and dedication. Customers highlight the persistence and helpfulness of sales staff, especially when navigating financing and vehicle options. One customer praised how the dealership worked diligently to find a vehicle that met their specific needs and budget, going so far as to find a suitable car with similar specs after initial options fell through. The staff’s willingness to listen and accommodate special needs and limited resources earned high praise, with customers feeling valued and respected. Overall, Dick's Hillsboro Honda Service is known for its helpful, friendly staff, efficient service, and commitment to customer satisfaction, making it a trusted place for both vehicle maintenance and purchasing needs.
I booked a mobile maintenance service and Victor Flores was amazing . He was very nice and showed up on time . He explained everything clearly and complete the oil change very quickly . I would definitely recommend the mobile service .
August 2025
The service department went above and beyond to get me on the road on a Saturday. When other shops refused to get an alternator until Tuesday, the team sourced one, had me back on the road within a few hours.
May 2025
Had a good experience with servicing my car here. They checked me in right away. The woman that checked me in was very professional and pleasant. Sent me text message updates when the car was ready for pick up. Check out was also very quick and efficient.
