KeyBank receives mixed reviews from customers. Many highlight the consistently kind, friendly, helpful, and professional staff at the branch, describing the customer service as top notch, amazing, and extremely good. Customers appreciate being greeted personally and note that tellers often go above and beyond. However, significant criticisms focus on operational issues. The branch is frequently reported as being consistently understaffed, leading to ridiculous wait times. Major and repeated problems are specifically noted with the Auto Loan processing department. Customers report frustrating experiences with online applications, including refusals due to missing documents with no recourse to submit them, and a lack of clear communication. A significant concern is the failure to share loan disclosure documents, including terms and interest rates, proactively, requiring customers to visit the branch or ask verbally. This has led to customers finding outrageously high rates and subsequently getting approved loans with very attractive interest rates from competitors the same day. Reviewers suggest the bank must work on its Auto Loan process to increase its presence in that business.
always kind and friendly teller staff ~ unfortunately they are consistently understaffed and wait times are ridiculous. I’m surprised being that they are in the heart of Tanasbourne corporate doesn’t staff properly.
November 2023
I had a great experience at this bank and Jessie went above and beyond. I have new account with them and their service is amazing
March 2023
I have been with Key Bank nearly 4 years. They have been extremely good in my opinion as a bank. The bank tillers are helpful and friendly most of the time.
