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“I stopped in on a whim recently not planning on purchasing from mattress firm. I’d already found an amazing deal elsewhere and was 95% certain I was going to go with it. That was until I met Kat! As a salesperson myself I’m highly sensitive to high pressure sales tactics and she didn’t try any of them. She allowed us space and time to get our bearings and gave honest and fair advice . It was such a pleasant experience that I decided I HAD to purchase my bed from her! If you’re looking for a new bed I highly recommend going to see Kat and letting her use her years of experience to help you get set up ! Thank you so much Kat the bed is amazing.”
“My wife and I had the pleasure of shopping at Mattress Firm in Hillsboro, Oregon, today, and we were extremely impressed with the service, product selection, and pricing. We had already done our research after sleeping on a mattress we loved at an Airbnb, but our salesperson, Kat, made the experience even better. She was friendly, knowledgeable, and took the time to guide us through the different options, making sure we found the perfect mattress. She also explained the purchase process and delivery details clearly, making everything easy and stress-free.
If you're in the market for a new mattress, I highly recommend Mattress Firm in Hillsboro. Be sure to ask for Kat—her professionalism, product knowledge, and outstanding customer service made this one of the best retail experiences we've had. Highly recommended!
Dennis Cloutier
Forrest Grove, OR”
“I went in a few days after the start of the year toward the end of the business day not quite knowing what I was after, and Sean Linn was there. Friendly, patient, and knowledgeable are three words I would use when describing Sean, and he didn't bat an eye when I ended up staying an hour past close on the first visit.
The next evening I made it about 45 min before closing, again Sean did stay past close to help and step me through financing and explain the process for delivery, how the base worked, etc.
Helpful and friendly, local oregon business, good sized location with many options to look at and try, what is not to like?
Definitely stop by here when it comes time to get a new bed.”
“Awesome customer service! Start to finish Vincent was fantastic very helpful very knowledgeable, great deals and amazing holidays sale savings,if your looking for new bed matters city is the place to go, thank you Vincent for you respect and great customer service”
“Family owned store, a great local help. A wonderful place with such kind people, we have gone several times! We were able to get in and out in 10 or 15 minutes. Love that they have the perfect balance of up selling helpfully without overdoing the sales pitch. Affordable prices, kind and understanding people, and recently renovated. Highly recommended!”
“Kyra and her support staff took very good care of my family with a somewhat difficult fulfillment in regards to delivery. Without going into great detail, both of my parents are very unwell and timing delivery was challenging.
The chair is fantastic, fulfillment went off without a hitch and the team was in and out in no more then 20 minutes. Impeccable.
I will be returning here for all my future furniture purchases. If you're in the Portland-Metro area, this is the place to be.
Stellar experience.”
“As a long time Sleep Number customer, I new what I expected. All went well and I scored the newest bed of my dreams. The sheets are more than a bit too spendy though. Suggest shopping those.”
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“Michael was very helpful in helping me to exchange a mattress. It took longer than expected because of computer issues. He was kind, helpful and patient. I appreciate the help.”