-
August 2025 by Casey Wilke
Package went missing and they marked it as delivered to front doorstep but mail was supposed to be forwarded. No package was delivered ever delivered. Wild goose chase with multiple phone calls and still no package or resolution. They don't answer phone calls and no one seems to know what's going on in the facility. I recommend using UPS or FedEx when possible.
-
August 2025 by Nicholas Prevo
There was a line of 14 people for mail pickup. There was one person working the window and he was the slowest worker I’ve ever seen
-
July 2025 by Elliott Sher
i dont know if anyone reads these but i would appreciate if the mail carrier would ring the doorbell or make some kind of effort to get my attention if i need to sign for something lol
-
June 2025 by CaptMax
This place stole a package that was being shipped to me as they failed to scan it. I may contact the Attorney Generals office to inform them of the high loss of mail that this Post Office is responsible for.
-
June 2025 by Arlette
My package from Amazon was not delivered. Reason given was “no secure area available” but there is ample room to leave a package in the driveway, which other carriers do all the time. I scheduled redelivery and told them where to leave it, but it was not redelivered and they kept sending notices but my responses were ignored. I even said that if they cannot redeliver, to let me know and I will pick it up. Despite my several attempts to communicate with them, the last notice said the package would be returned on the 18th. It is now the 22nd but the tracking info hasn’t updated since the first redelivery notice so I have no clue whether it’s being returned to sender (who may or may not give me a refund) or will simply live at the Hillsboro post office for all eternity.
-
March 2025 by Addison Rankin
Got there at 9:58 AM, walked out with my package at 10:02AM. No complaints
-
March 2025 by Ricky Reed
Have signed so many slips to leave package with meds in my lock box. They still can't figured it out with the slip taped to inside mailbox.
I have been home everyday to receive package and no knock or door bell. Have an alarm for people to come to door never went off.
Have talked to supervisors stange unfriendly people that come to door.
Postal service is ridiculous they always blame it on a new driver. Not! They just don't know what they are doing.
-
December 2024 by Sepix Sbr
Bad Customer Service, Held my package for no reason and didn't notify.
-
September 2024 by Ashley Bussanich
No problems with the employees and service. However, this location doesn't have packages for regular mailing service have to go to a different location.
-
September 2024 by MaeDay
This has to be the worst experience I have ever had with a post office. I sent a care packed to a friend and tracking shows as package was delivered around the mailbox. So they left if it out in the open and are now saying they are not responsible for the package being stolen and insurance claim will be denied. For a government office this is a disgrace. I will never send another packed via USPS.
-
September 2024 by Daniel Hückmann
After moving to this area, I have had more problems with mail delivery from this location in the last year than I have had in my entire life.
My letter carrier is both dishonest and lazy. I've had to file multiple complaints with customer support to resolve past issues amicably, and am now engaged with the OIG over the latest issue.
-
August 2024 by NILESH BAHIR (NeiL)
Not busy
Came here to pickup Hold Mails
You'll have to ring two bells as per the instructions on the service window to get assistance.
Big facility so they sometimes need more time to attend to you due to shortage of sevice staff.
-
August 2024 by Jesse Rocha-Esparza
This post office stole my baby’s social security card and continue to deny it. I got a notification from USPS that it would be delivered to my address with photo proof, and it never came, yet all the other mail that was supposed to be delivered that day, did arrive. Suspicious that only one piece of mail didn’t make it, and it happened to be the one from the social security administration. When I went to the post office in person, the lady working the counter said “I don’t think anyone would steal it” well, then what happened to it? Of course someone would steal it, I asked to report the mail person who was responsible for delivering it, and she told me I couldn’t do that. Now I have to worry about what happened to my baby’s social, what type of person now has my newborn child’s identity, and what they are doing with it, while the USPS workers couldn’t care less.
-
July 2024 by T. V.
On June 24, 2024, Monday, I paid $14 to mail a Priority Mail flat rate envelope, signature required from the 97201 PO to an address in zip code 97123 at 1:25 pm. I was assured it would be received next day.
On 6-25-24, Tuesday, next day, I checked the status through my mobile app. It stated that it was out for delivery at 6:36am.
On 6-26-24, Wednesday, I checked again, same message (date/time as the one on 6-25) in the online app. I called the automated line. It said that delivery was attempted on 6-25 at 9:35am, business closed. Delivery would be attempted next day. The business is a high school and it's open from 8-4pm because of Summer School. I called the office manager at the school and she said she was present when the postal worker FAILED to deliver. Regular mail delivery has been uninterrupted.
On 6-27-24, Thursday, 7:45am, I called the 800 USPS number and asked why delivery hadn't been reattempted as stated by the automated line. I asked why the online status hadn't been updated from Tuesday, 6-26. She could not determine what had happened to my insured package. She said that delivery attempts are made 3 times, then held at the PO until pick up by the recipient, and if not, then it’s mailed back to the sender. In this case, she could not determine what the current status was of my package. She had no more access or info than I did. She therefore submitted a service request that would take 3-5 days to get info. She advised me to go to the PO on at 125 S. 1st St., in Hillsboro.
On 6-28-24, Friday, I went to the Hillsboro PO on 1st Street. The postal worker could not find any updated info either since Monday. The online site and automated phone info had not been changed since Monday, 6-24. She told me to go to the PO distribution center at 1330 SW Walnut and ask for the supervisor. I talked to both a postal worker and then the supervisor, both of whom insisted that the business was closed. I told them that there's a full staff, parking lot full of summer school teachers’ cars and office help. The front glass door has always required being buzzed in, as any US postal worker knows who delivers daily mail to this location.
I asked them what would happen to the package now. They continued to insist that the business is closed, even after my in person, verbal update. I asked them for the package and for a refund. I was given the package. The supervisor said they would not issue a refund since it had been processed.
I asked him what would have happened to the package if I had not shown up to retrieve it. He stated they would keep it. Keep it until when? Where? Any attempt at delivery ever? Any update of the online site or auto-phone line? Would I have ever been contacted as to the outcome of the failure to deliver? Would it have been lost in the interim? He had ZERO response. NOTHING.
I have never encountered this level of failure to take responsibility in
· Not updating any of the communication sites to inform the customer of accurate updates
· Not attempting to deliver a package that was clearly destined for an open place of work/business
· Not refunding me my $14.00 for their collective failures as an incompetent, LAZY worthless group of dysfunctional personnel.
There was ZERO apology offered. ZERO professionalism in accepting their failures and lack of efficacy. Only insistence that the business was closed.
Furthermore, how absolutely infuriating to go back to the online tracking system to see that it was updated to “Delivered,” and only because I picked it up, after going to two different postal office locations because the USPO does NOT deliver.
-
May 2024 by Ethan
Theres no desk this place is a waste of time you want the other usps
