Cricket Wireless Authorized Retailer receives positive feedback for its helpful and friendly staff. Customers appreciated Esa for fixing phones without deleting pictures or contacts, providing quick and thorough service. Waleed was recognized for going above and beyond to assist customers with their needs. Rosa also received praise for her valuable help. Many customers switched from Verizon to Cricket, finding the process smooth and reassuring thanks to knowledgeable staff, especially Omar, who helped with transferring services and navigating contracts. The store is seen as a good alternative to Verizon, offering a liberation from fees and complicated contracts. Overall, customers feel confident and supported when visiting, with staff providing excellent customer service and making the transition to Cricket a positive experience. The store in Independence stands out for its helpful staff, while some other locations may not meet expectations.
Esa was very helpful fixing my phones. Had a lot of virus and I couldn't use it for the whole day, but the manager at cricket store fixed it for me without deleting all my pictures and contacts. 10/10 recommend this store.
November 2025
Esa was very helpful. Cricket wireless is much better than consumer cellular.
July 2025
Best store ever. Always have the phones I’m looking for
