Cricket Wireless Authorized Retailer receives positive feedback for its helpful and friendly staff. Customers appreciated Esa for fixing phones without deleting pictures or contacts, providing quick and thorough service. Waleed was recognized for going above and beyond to assist customers with their needs. Rosa also received praise for her valuable help. Many customers switched from Verizon to Cricket, finding the process smooth and reassuring thanks to knowledgeable staff, especially Omar, who helped with transferring services and navigating contracts. The store is seen as a good alternative to Verizon, offering a liberation from fees and complicated contracts. Overall, customers feel confident and supported when visiting, with staff providing excellent customer service and making the transition to Cricket a positive experience. The store in Independence stands out for its helpful staff, while some other locations may not meet expectations.
I was getting a new phone and I was 5 dollars short, but Jonathan came through and paid the 5 dollars that I was short on. He even found a way better deal for me to get the phone I needed for a lower price. Really nice dude and amazing costumer service 👍.
May 2026
I was just at the store the guy that helped me was great very helpful and kind I will be back again.
February 2026
Very satisfied with service and speed of transaction! Will be referring to friends and family
