Famous Footwear is a shoe store known for its friendly and accommodating employees, with one standout staff member named Mary who provides excellent customer service. Customers appreciate the store's clean and organized environment and the wide variety of shoes, especially in wide widths, which can be hard to find elsewhere. While some shoppers have noted a limited selection of colors and styles, the overall experience is pleasant. The store is praised for its willingness to accept returns on worn shoes and for helping customers find the right fit, even ordering specific pairs when needed. Although prices can be considered a bit high, particularly for children’s shoes, the helpful staff and good selection, including sales, make it a worthwhile place to shop for footwear.