OnPoint Community Credit Union is a well-regarded financial institution known for its helpful and friendly customer service. Customers appreciate how easy it is to get banking done, often noting prompt and attentive service when visiting in person or using the drive-up ATM. Many have been loyal for over 20 years, highlighting consistent support and helpful staff. However, some concerns have been raised about the ATM services, with reports of issues such as cash being eaten by the machine and recommendations to use tellers for deposits to avoid problems. While the automated services are available, some find them less satisfactory. Overall, OnPoint is praised for its helpful staff and straightforward banking experience, though users advise caution with ATMs to prevent inconvenience. The credit union maintains a positive reputation for customer care, making it a reliable choice for many members.
I love this credit union.It is really easy to get your banking done.I use the drive up ATM mostly but I have gone inside where I’m promptly greeted and my banking needs are attended to. I don’t know if it’s timing or just luck but I have never had to wait for service.
December 2023
Been with this bank for 20ish years and they have been nothing but helpful and have amazing customer care, the automated service isnt the greatest though
November 2022
Friendly well-informed people. Always willing to go the extra mile to help you!