“I enjoy shopping at Cascade, Keizer because the staff is very friendly, helpful and they have sales often on cat and dog food etc. Feels like back in the day when customer service was important to make shopping more enjoyable. Thank all of at Cascade Farm. I rate 5 stars. I clicked the star but nothing happened.”
“I was in a panic! My senior kitty needed medication in tablet form (seriously?) I knew I needed Pill Pockets but I couldn't find them. In my experience you get an eye roll and vague "over there" response when asking for help. I cautiously approach a young lady cleaning the ferret habitat. She walked me right to them (no eye rolling) & asked if she could help with anything else. Can you believe it, actual customer service with a smile. I needed that.”
“Today I was in this store because the food for my puppy was not in the stores I normally buy. So I decided to go to this store which I had already heard of but had never entered. The truth is that everyone was very friendly and I like that it is a local, family-run store. They informed me very well about the food options and what to do with the transition to the new food. They even brought my food to my vehicle. I was assisted by Steve, a man with a lot of experience and very friendly. Made me feel very good, the kind of customer service it should be. I will definitely continue to support this family business. If you have pets, I recommend you give them a tour and support their business.”