Metro by T-Mobile at 5518 S 6th St offers great prepaid plans and a wide selection of 5G phones from Apple, Samsung, and OnePlus. The store is clean, organized, and welcoming. Customers consistently praise the friendly and helpful staff, such as Omar, Trina, and Violet, who are patient, professional, and eager to assist. Many reviewers appreciate how staff listen carefully, explain everything clearly, and make the process easy and comfortable. The staff’s genuine care and kindness stand out, making customers feel valued and satisfied with their experience. Overall, Metro by T-Mobile provides excellent customer service, a variety of plans, and a pleasant shopping environment, encouraging customers to return for future needs.
Trina was great and went far out of her way to get me a great discount and make sure I walked out of there with a phone plan. Unfortunately, the phone I was sold is horrible, somehow even worse than the refurbished one I was using. Go here for the customer service, but DON'T buy the TCL K32 phone
December 2025
I went into to metro and was immediately greeted by Omar. He was incredibly helpful, listened to my concern, explained everything clearly, and made the whole process easy. It felt like he genuinely cared, which made a big difference.
December 2025
I was helped by Trina. She was super helpful and nice. She answered all of my questions. I am very pleased with my experiences. I would definitely be going back to ask for help by Trina.
