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January 2024 by Ty H.
amazing service, great selection and big store. Super helpful. missing a star because locker room were a bit messy but its understandable since it was a few hours before closing.
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December 2023 by SD Lusk
Female Mgr was extremely helpful and efficient yesterday. (I was nearby since visiting Bio Foot Massage.) Well, I had just bought a beanie at the Washington Square location, yet there was a minor issue. She was able to assist me rather than driving back and forth. Thank you!
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August 2023 by Emma R.
One employee Sarah was first person I saw when I walked in. She was super rude and talked down to me. As someone who works in a customer service position I am appalled. I was check out though by a very sweet girl at the register so the whole experience wasn't terrible.
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August 2023 by Biggie V.
Worst customer service. I called about re-shafting my golf club and it was like pulling teeth to get any information out of the guy in the golf department. It was like I was an inconvenience. I'm the customer you dumb shit! I need help, that's why I'm calling!
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August 2023 by John Hansen
No hunting or fishing gear of any kind , a worthless store in the PNW!
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July 2023 by Rose Nguyen (Rosie)
I love the clothing and shoes here but the shoes are quite pricey, and the return policy to switch out shoes without receipt is ridiculous, they make you pay extra $30.00 bucks. Even if you bought it 2 days ago.
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July 2023 by McKenna F.
I'm really not one to leave reviews, especially for large corporations, but Kathryn was the absolute best. About three weeks ago my boyfriend and I came in so he could get some help fixing his driver. He was using the drive simulator and I wanted to give it a go. I was using his driver and was visibly struggling (I'm super new to golf) so I asked Kathryn if I could try out a women's driver and she totally delivered. Not only did she set me up with a beauty of a club, but she spent about 25 minutes giving me a lesson on how to properly position my body for a more accurate, and overall better drive. You could tell how passionate she is about the sport and she took the time to help me thoroughly understand everything she was teaching me. She seriously changed the trajectory I was on for the better. Thanks so much Kathryn!!
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July 2023 by Jesse Smith
I was pleasantly surprised at the selection of nice clothing. My only disappointment was that the selection of actual sporting goods was on the lower side. We went for inflatable kayaks, rash guards, and a certain style of sun hat. We left without any of these since either the selection was small or nonexistent.
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April 2023 by Jim
Great sporting goods store that has most everything you need. I will say, I wish they had a better variety for bicycles. However, I know that's super specific. In general, this is a great in store experience and as well online. With both complementing each other. I have experience with this relative to returning an online order same day and getting what I need at the brick and mortar. Overall experience is fantastic.
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February 2023 by Anthony Jager
If you need your bike worked on I highly recommend going here over Washington Square. This location puts the time into setting it up right the first time and they are careful and considerate rather than rushing through the process as fast as possible because they are busy. Thank you for taking the time to get my bike in working order and making it easy!
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January 2023 by Anthony A.
While searching for the New Year's typical resolution treadmill I as all set to purchase at Dick's. Online were several models. I wanted the Bowflex T22. The videos online were great for telling the options. I arrived at the store and was happy to see a line of treadmills to check out. The salesman that came over was somewhat knowledgeable of the products. I would give him a 4 star for service. The reason the store doesn't get a 4 star is nothing is in stock. The Bowflex was not in the store on display or in stock. The second option I wanted wasn't in stock at this location and I would have to go to Hillsboro to pick it up. The delivery charge was $199 but there was no discount for having to drive around Oregon due to supply chain issues. I ended up not purchasing the treadmill from Dicks. There were too many options for me to get the original one I saw on the website.
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January 2023 by Renee A.
In search of a home treadmill which lead us to Dick's sporting good on January 2nd. After conducting research, I found on the Dicks' website they had carried the Bowflex T22 treadmill. Unfortunately upon arriving we learned that they no longer were carrying this product. It was disappointing to come all the way to this store based on our website search to find out they no longer had the product or product availability. However, the young man who offered to assist us was great. He took the time to understand what we were looking for and took the time to walk us through the variety of treadmills they had in stock, allowed us to try them out and took the time to review pros and cons of each product. He was extremely patient and worked with us as we learned about the several brands and price points they had available. We thought we had selected one, but unfortunately they did not have it available at this store. Again, this gentleman took the time to call another store and have them hold the product. While we changed our mind on the treadmill itself, but I appreciate the service we received in this store.
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December 2022 by Khara P.
Wow! This store is so organized and each department is ON POINT!!! Super helpful, courteous staff! I have never been to a Dicks with better customer service, or any retail store for that matter! Jake, the manager was folding clothes on some display tables, folding them so nicely they looked like they were fake like for a set or something. Evan and Ethan were working in shoes every shoe was in its place, so nice and neat looking. They came right up to me, helped me find exactly what I was looking for and even made some great really helpful recommendations to me. Thanks so much you guys for your awesome customer service and all your help! I think the guy at the register was CJ but my receipt says Christopher. He was awesome too! Offered to update my phone number in the system for my loyalty. Asked if I wanted to round up. The Team here is doing an exceptional job!!! This is a picture perfect store and a great example to all retail teams and leaders of what your stores should look like and a great example of exceptional customer service! And all this during the busiest shopping time of the year!!!! They get an A++++++ from me!!!
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October 2022 by Globe Hop
The most frustrating attempt to buy shoes I have ever experienced. I have received better service at Goodwill. I will never return here again, what a huge waste of time.
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June 2022 by nick graber
Always love shopping here, friendly, helpful staff! Great selection!
